KRYSTAL BEATON
Fresno,CA
Summary
Customer service professional with experience in staff support and direct service roles, specializing in client communication and program coordination. Proven track record in managing and delivering placement notifications to families through a systematic tracking system, and serving customers through a high call environment. Committed to contributing expertise in staff support and client interaction with a focus on fostering exceptional customer experiences and ensuring seamless service delivery. Dedicated to aligning with the company's mission while driving positive outcomes for clients and customers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Staff Support Specialist
Arabesque Conservatory of Music
10.2025 - 03.2026
- Served as a knowledgeable resource for orientation follow-up, fielding detailed questions about program expectations and translating complex procedural language into clear, actionable guidance for music teachers.
- Managed and delivered teacher placement notifications to families by systematically tracking placement status updates through SMS text messages.
- Worked with Salesforce accurately documenting daily activities, customer interactions, and account updates ensuring each record reflected a clear and complete activity history.
- Maintained and organized real-time notes on family and staff communication calls (20-30), updating service adjustment memos for enrollment and initiating follow-up calls with families allowing for seamless continuity across the assignment team accounts.
- Cross-referenced records for accuracy and ensured all families enrolled in music lessons received confirmed and up-to-date information on their lesson day and times as well as teacher placement in a prompt and consistent manner.
Community Outreach Specialist
Kalos Specialized Services
12.2021 - 03.2025
- Developed and implemented community outreach strategies to increase program awareness, strengthen community engagement, and connect individuals with available resources and support services.
- Planned, coordinated, and facilitated educational workshops and community events designed to improve awareness, encourage participation, and provide accessible information to diverse populations.
- Conducted community needs assessments by gathering feedback, analyzing participant data, and identifying opportunities for program improvements, resource allocation, and long-term support planning.
- Created and executed targeted outreach initiatives to effectively engage underserved populations, build community partnerships, and improve access to essential programs and services.
- Maintained accurate documentation of outreach activities, including event planning materials, attendance records, budget tracking reports, and program evaluation summaries to support ongoing improvements and measure community impact.
Communications Intern
Wycliffe USA
01.2021 - 07.2021
- Completed a remote marketing internship for academic credit within the recruitment marketing team to support employer branding, talent attraction strategies, and candidate engagement initiatives across digital platforms.
- Developed and managed a structured content calendar across LinkedIn crafting compelling content posts emphasizing specific campaigns designed to attract qualified candidates, showcase company culture, and strengthen talent pipeline development.
- Tracked and analyzed social media performance with Hootsuite providing actionable insights to enhance reach, engagement, and content strategy effectiveness.
- Worked closely with the marketing and recruiting teams to make sure job postings, social media content, and candidate communications all carried a consistent and aligned message.
Education
Bachelor of Arts - Communication Studies
Fresno Pacific University
Fresno, CA01-2021
Associate of Arts - Communication Studies
Reedley Community College
Reedley, CA01-2016
High School Diploma -
Kingsburg High School
Kingsburg, CA01-2013
Skills
- Client Communication
- Email & Phone Support
- Appointment Scheduling
- Salesforce CRM
- Records & Data Entry
- Team Collaboration
- Onboarding Support
- Detail-Oriented
- Problem Solving
- Social Media Analytics
Certification
- Member of the American Marketing Association, DMI PRO Certified - Member of the American Marketing Association, DMI PRO Certified
- CPR/ AED /First Aid Certified
- Vehicle Owner/Car Insurance Holder - Car Insurance State Farm Insured
LANGUAGES
English
Timeline
Staff Support Specialist
Arabesque Conservatory of Music
10.2025 - 03.2026
Community Outreach Specialist
Kalos Specialized Services
12.2021 - 03.2025
Communications Intern
Wycliffe USA
01.2021 - 07.2021
Bachelor of Arts - Communication Studies
Fresno Pacific University
Associate of Arts - Communication Studies
Reedley Community College
High School Diploma -
Kingsburg High School