Krystal Bagley
Grande Prairie
Summary
Dynamic small business owner with proven expertise in strategic planning and budget management at Prairie Design. Skilled in team building and problem-solving, I enhanced customer loyalty through exceptional service and effective marketing strategies. Committed to optimizing operations and delivering results, I excel in fast-paced environments while maintaining attention to detail.
Overview
18
18
years of professional experience
Work History
Small Business Owner
Prairie Design
03.2022 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Manager
BrightSide Tanning Inc.
01.2007 - 11.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and clients.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- In charge of hiring appropriate staff for positions as well as training new hires.
- Completed weekly bank drops.
- In charge of staff schedules, weekly and monthly cleaning schedules.
- Opening and closing of the salon to staff without a key.
- Booked spray tan appointments.
- Promoting memberships, lotions, eye wear and proper knowledge of skin types and ensuring the safe operation of tanning beds.
- Providing excellent customer service
- Providing excellent cleanliness and hygiene standards in the salon.
- Attended seminars (in and out of town) to further my knowledge.
- Managed inventory and stock.
Medical Office Assistant
Dr. Abdelgader
07.2009 - 10.2012
- Answered telephone calls to offer office information, answer questions, and schedules appointments.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, and booked a new appointments if needed at the end of their exams.
- Updated patient information and insurance details for accurate electronic medical records.
- Filing patient records.
- Typed up medical documents for the Doctor.
- Ensuring the office ran smoothly and effectively.
- Sent out referrals to surgeon offices and specialty offices.
- Familiarity with medical terminologies, coding and office software.
- After patient exams- cleaned and sanitized the room for the next patient.
- Reduced patient anxiety by providing clear explanations of procedures and answering questions.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
High School Diploma -
Riverside Secondary School
Windsor, ON06-2007
Business Administration
St. Clair College of Applied Arts And Technology
Windsor06-2008
Medical Administration
St. Clair College of Applied Arts And Technology
Windsor, ON06-2009
Skills
- Strategic planning
- Budget management
- Staff hiring
- Team building
- Organization and Communication skills
- Administrative Experience
- Computer Skills
- Medical Records
- Problem Solving
- Time Management
- Attention to detail
Languages
English
Professional Working
Timeline
Small Business Owner
Prairie Design
03.2022 - Current
Medical Office Assistant
Dr. Abdelgader
07.2009 - 10.2012
Manager
BrightSide Tanning Inc.
01.2007 - 11.2013
High School Diploma -
Riverside Secondary School
Business Administration
St. Clair College of Applied Arts And Technology
Medical Administration
St. Clair College of Applied Arts And Technology
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