Krystal Akershoek
Toronto,Ontario
Summary
Dedicated individual focused on providing excellent customer service, managing reservations, and streamlining operations. Accomplished in driving team performance, providing leadership and support and handling complex customer inquiries. Highly organized and versatile with 4 years experience in admin/reception and many more in customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Studio Manager
Colibri Tattoo and Piercing
06.2024 - Current
- Managed daily operations of a high-traffic tattoo and piercing shop, overseeing multiple walk-in clients and appointments on busy days
- Supervised and led a team of 5-10 tattoo artists and 2 piercers, ensuring high standards of performance, customer service, and compliance with health and safety regulations
- Developed and implemented policies and procedures to streamline shop operations, improve customer experience, and enhance staff efficiency
- Handled client relations, addressing and resolving customer complaints or concerns, ensuring satisfaction and repeat business
- Coordinated scheduling and appointments, managing customer bookings, confirmations, and adjustments to optimize time management and studio resources
- Managed inventory and supplies, maintaining stock levels of tattoo, piercing, and office supplies to ensure uninterrupted shop operations
- Conducted administrative duties, including answering phones, emails, Instagram DMs and maintaining filing systems for customer records and appointments
- Maintained a clean and organized work environment, ensuring compliance with health regulations and a welcoming atmosphere for clients
Outdoor Rentals Supervisor
Toronto Island SUP
06.2020 - 09.2024
- Led team operations, managed staff, and resolved conflicts/issues to ensure smooth daily operations
- Trained new employees on company policies and procedures
- Supervised staff to ensure adherence to policies, procedures, and safety protocols
- Delegated tasks based on team strengths to optimize productivity
- Collaborated with upper management to enhance operational efficiency
- Communicated staff, customer, and workplace needs to management
- Motivated employees to achieve peak performance and provided regular feedback
- Delivered exceptional customer service and resolved complaints professionally under pressure
Front Desk Supervisor
One Academy
10.2023 - 06.2024
- Greeted members and guests professionally, addressing inquiries about products, services, and hours via phone, email, and in person
- Managed member check-ins and scheduled appointments for classes, wellness sessions, and personal training
- Trained, onboarded, and monitored new staff, ensuring adherence to procedures and providing performance feedback
- Collaborated with departments to streamline front desk operations and ensure a high level of service
- Supported weekly inventory, facility operations, and maintenance with the Operations Manager
- Maintained member records, processed payments accurately, and ensured confidentiality of personal and financial information
- Assisted with new account setup, including data entry and documentation
- Ensured a clean and organized front desk area and facility at all times
Education
Certificate - Arboriculture
Humber College
Toronto, ONCertificate - Horticulture
Mohawk College of Applied Arts And Technology
Hamilton, ONCertification
- CPR/First Aid Level C
- Smart Serve
- Food Handlers
- PADI Open Water Diver
Languages
English - Native speaker
French - Intermediate
Spanish - Intermediate
Timeline
Studio Manager
Colibri Tattoo and Piercing
06.2024 - Current
Front Desk Supervisor
One Academy
10.2023 - 06.2024
Outdoor Rentals Supervisor
Toronto Island SUP
06.2020 - 09.2024
Certificate - Arboriculture
Humber College
Certificate - Horticulture
Mohawk College of Applied Arts And Technology
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