KRYSTA JECKS
Surrey,BC
Summary
I am a dependable office professional who brings many years of experience in different types of administrative and customer service areas. Self-starter and skilled time manager able to work in high stress situations.
Overview
21
21
years of professional experience
Work History
Office Manager
123 DENTAL OFFICE
03.2018 - Current
- Coordinates staff and patients for a multi practitioner office
- Being proactive in my approach of patient care
- Handling difficult situations with patients and staff in a professional manner
- Beating production targets consistently
- Accounts payable and receivable
- Implementing and overseeing office procedures and details
- Training front office staff
Receptionist
Moveo Sports and Rehab Centre
Langley, British Columbia
10.2023 - 07.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls and patient questions
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments
- Scheduled appointments for clients
Dental Receptionist
SMILE BRITE DENTAL
12.2015 - 02.2017
- Checking in and checking out patients in a friendly and professional manner
- Giving estimates to patients
- Billing/ accounts receivables insurance companies
- Billing/ accounts receivable for patients
Receptionist/ Interim Manager
COTTESLOE PHYSIOTHERAPY CENTRE
Perth, Australia
10.2013 - 08.2015
- Company Overview: Perth, Australia
- Answering phones, booking appointments and patient inquiries
- Processing insurance and patient payments
- Basic business accounting and bookkeeping
- Organizing a practice diary with 6 practitioners
- KPI's and end of month figures
- Perth, Australia
Supervisor
INDIANA TEA HOUSE
Perth, Australia
10.2012 - 10.2013
- Company Overview: Perth, Australia
- Taking and filling customer orders in a beachside atmosphere
- Setting up and Executing Private Functions eg Weddings, Corporate Parties
- Training new staff members
- Perth, Australia
Senior Wait Staff
THE HERITAGE BRASSIERE, BAR AND BOARDROOM
Perth, Australia
05.2012 - 10.2012
- Company Overview: Perth, Australia
- Responsible for opening the restaurant Monday - Friday
- Private Function Execution
- Taking and filling orders in a high end restaurant
- Helped open a new restaurant
- Perth, Australia
Supervisor
IGUACU RESTAURANT AND BAR
Parnell, Auckland
05.2011 - 04.2012
- Company Overview: Parnell, Auckland
- Taking and filling customer orders in a high end restaurant
- Opening and Closing Duties
- Function set up, execution and service
- Junior Manager Responsibilities
- Parnell, Auckland
Server
THE SUNSET GRILL RESTAURANT
Sydney, Australia
01.2011 - 04.2011
- Company Overview: Sydney, Australia
- Taking and filling customer orders in a popular beachside restaurant
- Opening and Closing Duties
- Bar Duties
- General Customer Service
- Sydney, Australia
Server
MR.MIKES STEAKHOUSE AND BAR
06.2009 - 03.2010
- Taking and filling customer orders in a lounge like setting
- Helped open a new restaurant
- Opening and Closing Duties
- General Customer Service
Administrative Assistant
MCDONALD'S RESTAURANTS
09.2006 - 11.2008
- Marketing and Promotion execution
- Special Events Coordination
- Responsible for back office duties of 7-10 restaurants
Server
IHOP RESTAURANT
09.2003 - 11.2006
- Taking and filling customer orders
- Handling Cash Duties
- General Customer Service
Education
BCIT Dental Reception Course -
BCIT
AMA Medical Reception Course -
AMA
Professional Reception Course -
College course work completed in General Studies - General Studies
CPR Course -
Basic Accounting knowledge -
Basic Microsoft Office knowledge -
Skills
- Staff Management
- Operations Management
- Billing/ payment processing
- Staff hiring
- Data Entry
- Customer Service
- Relationship Building
- Conflict Management
- Scheduling and Calendar Management
Timeline
Receptionist
Moveo Sports and Rehab Centre
10.2023 - 07.2024
Office Manager
123 DENTAL OFFICE
03.2018 - Current
Dental Receptionist
SMILE BRITE DENTAL
12.2015 - 02.2017
Receptionist/ Interim Manager
COTTESLOE PHYSIOTHERAPY CENTRE
10.2013 - 08.2015
Supervisor
INDIANA TEA HOUSE
10.2012 - 10.2013
Senior Wait Staff
THE HERITAGE BRASSIERE, BAR AND BOARDROOM
05.2012 - 10.2012
Supervisor
IGUACU RESTAURANT AND BAR
05.2011 - 04.2012
Server
THE SUNSET GRILL RESTAURANT
01.2011 - 04.2011
Server
MR.MIKES STEAKHOUSE AND BAR
06.2009 - 03.2010
Administrative Assistant
MCDONALD'S RESTAURANTS
09.2006 - 11.2008
Server
IHOP RESTAURANT
09.2003 - 11.2006
BCIT Dental Reception Course -
BCIT
AMA Medical Reception Course -
AMA