Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Krysta Christensen

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience
1
1
Certification

Work History

General Manager

McDonald's Restaurants
07.2012 - 12.2023
  • Managed a team of 4 salary managers and provided development, training and guidance in areas such as Guest experience, promotions, hiring, scheduling, ordering, inventory management, food cost, planned maintenance and safety and security.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.


Assistant Restaurant Manager

McDonald's Restaurants
04.2008 - 07.2012
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Conducted regular performance evaluations, providing constructive feedback for professional growth.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Managed team of up to 15 restaurant staff, maintaining exceptional customer service and quality standards.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Education

High School Diploma -

Penticton Secondary
Penticton, BC
06.2001

Skills

  • Multi tasking
  • Customer service
  • Conflict resolution
  • Problem solving
  • Strong communication
  • Proficient in POS systems
  • Department Oversight
  • Works well in group or independent tasks

Accomplishments

  • Outstanding manager of the year 2018, 2020, 2021

    • Awarded to the top 5% of Restaurant managers across Canada

Languages

English
Conversational French

Certification

  • Leading Great Restaurants - March 2020
  • OFA Level 1
  • Food safety level 2

Timeline

General Manager

McDonald's Restaurants
07.2012 - 12.2023

Assistant Restaurant Manager

McDonald's Restaurants
04.2008 - 07.2012

High School Diploma -

Penticton Secondary

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Krysta Christensen