KRYSANA COULTERMAN
Greater Sudbury,ON
Summary
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
18
18
years of professional experience
Work History
Server/Bartender/Manager
P&M's Kouzzina
01.2007 - Current
- Assisted customers with seating and serving needs in various sections.
- Handled preparation of all drink orders for guests and staff.
- Maintained comprehensive understanding of menu items and features.
- Ensured detailed understanding of an extensive wine selection.
- Presented, opened, and poured wine for guests.
- Execute fast and friendly service at all times during peak busy periods
- Opening and closing of bar and lounge area
- Maintain hygienic practices in the operation of the bar, and in the service of food & beverages
- Various management duties such as overseeing daily operation of front of house staff, scheduling, placement of servers in dining area, and beginning/end of day opening procedures
Financial Advisor
TD Canada Trust
01.2022 - 05.2023
- Consulted with both current and future clients regarding investment opportunities.
- Proactively manage appointments and daily/weekly calendar to ensure sufficient time to service client needs and complete administrative tasks in a proficient and timely manner
- Uncover customer needs to recommend appropriate and beneficial products that will help to ensure long-term client loyalty and satisfaction
- Refer clients to proper outlets within the TD Canada Trust group including wealth planning, small business, and commercial banking
- Manage client expectations with respect to timelines and ensure prompt responses to all customer correspondence
- Continuous learning and professional upgrading as required
Personal Banking Associate
BMO Bank of Montreal
01.2021 - 12.2021
- Greet and serve branch customers requiring both teller services and personal banking services, such as: opening chequing and savings accounts, applying for credit cards, digital onboarding, assistance with online banking, estate services including opening of estate accounts when necessary
- Service and sell small investments, while referring clients to senior staff for more in-depth investment services when required
- Perform routine banking operations, such as deposits, withdrawals, and foreign exchange
- Book appointments for customers requiring personal banking services
- Engage customers in conversations regarding banking products based on personal financial needs
Customer Service Representative
BMO Bank of Montreal
01.2021 - 12.2021
- Greet and serve all customers requiring teller services
- Perform routine banking operations, such as deposits, withdrawals, and foreign exchange
- Book appointments for customers requiring personal banking services
- Solicit customers for banking products based on personal financial needs
- Obtained Investment Funds in Canada certification through the Canadian Securities Institute
- Call customers regarding banking services and promotional bank offers
- Count and balance shared cash
Education
Financial Planning I -
CANADIAN SECURITIES INSTITUTE
01.2022
Personal Financial Services Advice -
CANADIAN SECURITIES INSTITUTE
01.2022
Investment Funds in Canada -
CANADIAN SECURITIES INSTITUTE
01.2021
BA - ENGLISH MEDIA
LAURENTIAN UNIVERSTIY
01.2005
Skills
- Hospitality service expertise
- Food and beverage pairings
- Wine service
- Menu item recommendation
- Beverage preparation
- Customer service
- Sales expertise
- Positive guest interactions
Timeline
Financial Advisor
TD Canada Trust
01.2022 - 05.2023
Personal Banking Associate
BMO Bank of Montreal
01.2021 - 12.2021
Customer Service Representative
BMO Bank of Montreal
01.2021 - 12.2021
Server/Bartender/Manager
P&M's Kouzzina
01.2007 - Current
Financial Planning I -
CANADIAN SECURITIES INSTITUTE
Personal Financial Services Advice -
CANADIAN SECURITIES INSTITUTE
Investment Funds in Canada -
CANADIAN SECURITIES INSTITUTE
BA - ENGLISH MEDIA
LAURENTIAN UNIVERSTIY
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