KRUTI RAO
Summary
Accomplished Property Management Administrator with a proven track record at Simsons Management, enhancing operational efficiency and tenant satisfaction. Skilled in property inspections and Microsoft Office, with a knack for time management and talent acquisition. Boosted occupancy rates and streamlined recruitment processes, demonstrating exceptional problem-solving and data management capabilities.
Overview
4
4
years of professional experience
Work History
Property Management Administrator
Simsons Management
08.2023 - Current
- Streamlined property management processes for increased efficiency and cost savings.
- Provided exceptional customer service to both current and prospective tenants, fostering a positive living environment.
- Implemented effective marketing strategies to attract new tenants and improve occupancy rates.
- Enhanced communication between tenants and management by implementing an online portal for submitting maintenance requests and rent payments.
- Oversaw routine property inspections ensuring proper upkeep of buildings and grounds; addressed any deficiencies or safety hazards noted during inspections.
- Developed comprehensive reports on property performance, providing valuable insights for decisionmaking.
- Coordinated maintenance activities to ensure timely completion and minimal disruption to tenants.
- Managed day-to-day financial transactions including rent collection, deposits, expense tracking, budgeting, reconciliations, monthly statements preparation and reporting to ownersinvestors.
- Managed budgets for multiple properties, ensuring financial goals were met or exceeded.
- Maintained strong relationships with vendors, enabling prompt resolution of service issues.
- Ensured compliance with local laws and regulations through diligent record-keeping and regular inspections.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Customer Service Manager
Walmart
02.2023 - 08.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Tailored training content to meet specific needs of customer service representatives.
Recruitment Coordinator (IT/NON IT)
Technowise
01.2022 - 11.2022
- Coordinated recruitment processes to enhance candidate selection.
- Improved candidate experience by streamlining communication.
- Conducted interviews and assessments for efficient talent acquisition.
- Developed recruitment strategies to attract top talent.
- Screened applications to identify qualified candidates.
- Collaborated with department leaders to understand hiring needs.
- Facilitated orientation programs to ensure smooth transition for new hires.
- Conducted comprehensive phone interviews to pre-screen candidates, saving time for hiring managers in the interview process.
- Maintained open lines of communication throughout the entire recruitment process, fostering positive relationships with both candidates and clients.
Back Office Auto Mobile Claims Settlement
Suffix Corporation
06.2021 - 01.2022
- Ensured timely completion of tasks with strong attention to detail, contributing to a well-functioning back office team.
- Managed sensitive client information by adhering to strict confidentiality rules and data protection policies.
- Kept meticulous records using both manual filing systems and digital databases, guaranteeing easy access to essential documents when needed.
- Streamlined back-office processes for increased efficiency, implementing new software solutions and organizational methods.
- Enhanced data accuracy by meticulously reviewing and updating financial records and transactions.
- Supported successful audits by providing accurate documentation and addressing any discrepancies promptly.
Education
POST GRADUATION DEGREE - GLOBAL BUISNESS MANAGEMENT
GEORGIAN ILAC
Toronto, ON04-2025
Bachelor of Commerce - Business Administration Management And Accountancy
GLS UNIVERSITY
AHMEDABAD, INDIA05-2022
Skills
- Property inspections
- Property management expertise
- Microsoft outlook, word, and Excel
- Time management
- Talent acquisition
- Data entry expertise
- Document management
- Report generation
- Workflow coordination
- Basic accounting
Accomplishments
- Demonstrated skill and career growth by being promoted 2 times in 1.5years.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Achieved employee of the month thrice by completing number of claim settlement closing goal with accuracy and efficiency.
- Achieved employee of the year by completing successfully 38 IT hiring and 24 NON-IT Hiring in the year with efficiency.
Languages
English
Full Professional
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
French
Elementary
Timeline
Property Management Administrator
Simsons Management
08.2023 - Current
Customer Service Manager
Walmart
02.2023 - 08.2023
Recruitment Coordinator (IT/NON IT)
Technowise
01.2022 - 11.2022
Back Office Auto Mobile Claims Settlement
Suffix Corporation
06.2021 - 01.2022
POST GRADUATION DEGREE - GLOBAL BUISNESS MANAGEMENT
GEORGIAN ILAC
Bachelor of Commerce - Business Administration Management And Accountancy
GLS UNIVERSITY
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