Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kruti Gadhvi

Edmonton,AB

Summary

Knowledgeable and dedicated customer service professional with extensive experience in technical support industry. Knowledge of assist customers with issue they have experience with their iPhones, iPads and Mac. I use probing skills to identify the root cause of their issue and troubleshoot to resolve their issue. Experienced in providing network and software support. Skilled in identifying and resolving complex technical problems. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

7
7
years of professional experience

Work History

Technical Support Representative

Teleperformance
06.2023 - Current
  • Educated customers on device usage and Enhanced customer satisfaction by providing timely , accurate technical support for Apple products.
  • Resolved complex technical issues by utilizing diagnostic tools and collaborating with cross-functional teams.
  • Developed expert knowledge of Apple products, software, and services to provide authoritative advice to customers.
  • Assisted customers with device setup, installation, and configuration tasks for seamless user experience.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Helped streamline repair processes and update procedures for support action consistency and provide outstanding technical support services.

Customer Service Representative

Rogers Communications
03.2020 - 06.2023
  • Answered incoming calls and email, providing frontline customer service or assistance with product and services transaction.
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.
  • Setup and achieved customer accounts
  • Assisted with updating technical support best practices for use by team.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Mobile Phone Technician

Best Buy
05.2017 - 09.2020
  • Enhanced customer satisfaction by efficiently diagnosing and repairing various mobile phone issues.
  • Delivered exceptional customer service while assisting clients with mobile device inquiries and concerns.
  • Performed preventive maintenance of telecommunications equipment.
  • Resolved service and technical problems for customers by asking clear and specific questions.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.

Education

BBA - Commerce And Business Administration

MacEwan University
Edmonton, AB
08.2018

Skills

  • Apple certified for iOS
  • Knowledge of Core, SafeView , ICST ( iCloud support too), Diagnostics tools
  • Passion of investigating and solving technical issues
  • Probing skills, troubleshoot skills , problem solving skills
  • Follow compliances rules
  • Knowledge of apple products and iOS Proficiency
  • Empathy and patience
  • Software Installation
  • Technical Troubleshooting
  • Hardware diagnostics
  • Hardware Repair
  • Security Protocols
  • Client Relationship Building
  • Mobile Device Management

Languages

English
Native or Bilingual
Hindi
Full Professional
Gujarati
Full Professional

Timeline

Technical Support Representative

Teleperformance
06.2023 - Current

Customer Service Representative

Rogers Communications
03.2020 - 06.2023

Mobile Phone Technician

Best Buy
05.2017 - 09.2020

BBA - Commerce And Business Administration

MacEwan University

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Kruti Gadhvi