KRUTI DESAI
Halifax,NS
Summary
Versatile Computer Operator and Complaint Assistant with a proven track record at Aakar Manpower Solutions, excelling in data management and customer service. Achieved significant improvements in data quality and customer satisfaction. Mentored junior staff, enhancing team capabilities. Skilled in report creation and help desk support, demonstrating flexibility and prioritization in high-pressure situations.
I am a multi tasking individual ready to dive and thrive a career in administrative, healthcare and manitanance industry..
Overview
8
8
years of professional experience
Work History
Computer Operator and Complaint Assistant
Aakar Manpower Solutions
05.2016 - 02.2020
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Maintained spreadsheets of data across multiple systems.
- Generated reports covering details about data, system operation, and error monitoring.
- Processed requests for service from internal and external customers.
- Resolving customer complaints within the time period.
- Reacted calmly during times of highly stressed or emergency situations.
- Played key role in disaster recovery efforts, quickly restoring data and systems following unforeseen incidents.
- Achieved high levels of data accuracy by performing diligent data entry and verification tasks.
Excise Executive
M/s Shree Rang Corporation
01.2012 - 04.2016
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
- Excise tax returns filling and processing.
Education
Master of Arts - Gujarati
Veer Narmad South Gujarat University
Surat Gujarat India03-2006
Bachelor of Arts - Gujarati
Veer Narmad South Gujarat University
Surat Gujarat India03-2003
Skills
- Data entry
- Customer service
- Data management
- Computer operations management
- Documentation skills
- Help desk support
- Report creation
- Flexible schedule
- Work Planning and Prioritization
Languages
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Computer Operator and Complaint Assistant
Aakar Manpower Solutions
05.2016 - 02.2020
Excise Executive
M/s Shree Rang Corporation
01.2012 - 04.2016
Master of Arts - Gujarati
Veer Narmad South Gujarat University
Bachelor of Arts - Gujarati
Veer Narmad South Gujarat University
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