Krutarth Desai
Prince Albert,SK
Summary
Dynamic leader with proven expertise in operations management and staff motivation, honed at Georgie's Liquor Store. Excelled in strategic planning and inventory control, boosting team efficiency and productivity. Skilled in training and mentoring, adept at fostering teamwork to exceed organizational goals. Demonstrates exceptional negotiation abilities, ensuring high customer satisfaction and operational excellence.
Knowledgeable Guest Service Representative experienced in Hotel Comfort INN. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Supervisor
Georgie's Liquor Store
Prince Albert, SK
01.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Guest Service Representative
Comfort Inn Hotel
Prince Albert, SK
12.2022 - Current
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
Education
Post Grad - Business Management Studies (BMS)
Saskatchewan Polytechnic
Prince Albert, SK12.2023
BBA - Commerce And Business Administration
Veer Narmad South Gujarat University
Surat, INDIA04.2022
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Strategic Planning
- Inventory Control
- Operations Management
- Inventory Oversight
- Financial Management
- Negotiation
- Project Planning
- Audit reporting
Languages
English
Full Professional
Certification
SERVE IT RIGHT RESPONSIBLE SERVICE [SIRS]
VENZA BY INNVEST HOTELS [GUEST SERVICE]
Timeline
Supervisor
Georgie's Liquor Store
01.2023 - Current
Guest Service Representative
Comfort Inn Hotel
12.2022 - Current
Post Grad - Business Management Studies (BMS)
Saskatchewan Polytechnic
BBA - Commerce And Business Administration
Veer Narmad South Gujarat University