Krushitkumar Joshi
Hamilton,Canada
Summary
Customer Service Representative with a strong background at Effective Teleservice Private Limited and Tech Mahindra, Gandhinagar, India, known for improving support response times and enhancing customer engagement. Skilled in problem-solving, communication, and delivering tailored solutions to build customer loyalty. Seeking a full-time position to leverage my technical and professional expertise to drive growth, enhance operational efficiency, and deliver exceptional customer experiences.
Overview
4
4
years of professional experience
Work History
Customer Experience Agent
Circle K
Hamilton, Ontario
09.2024 - Current
- Greeted customers in a friendly and professional manner, providing excellent customer service to ensure a positive shopping experience.
- Balanced cash drawer at the beginning and end of shifts, ensuring accuracy, and resolving discrepancies when necessary.
- Assisted in inventory tracking, restocking, and maintaining stock levels to prevent shortages.
- Ensured compliance with health and safety standards by adhering to cleanliness protocols.
- Promoted store sales, discounts, and loyalty programs to customers, encouraging participation and increasing store revenue.
- Worked as part of a team to ensure smooth store operations, providing support to colleagues during busy shifts.
- Ensured compliance with company policies and local regulations regarding sales, safety, and cleanliness.
Customer Experience Specialist
Effective Teleservice Private Limited
Gandhinagar, India
07.2022 - 08.2024
- Dynamic sales and customer engagement specialist adept at qualifying leads and explaining products and services through effective chat communication
- Skilled in managing multiple inbound chats, verifying information, and providing details on promotions, cellular plans, and new devices
- Proficient in quoting prices, securing orders, and coordinating deliveries
- Expert in documenting customer interactions, following up to ensure satisfaction, and addressing queries to drive further sales
- Committed to performance improvement through active coaching, goal setting, and adapting to change in a fast-paced environment
Associate Customer Support
Tech Mahindra
Gandhinagar, India
03.2021 - 06.2022
- Experienced technical support specialist adept at enhancing customer satisfaction through swift issue resolution and effective solutions
- Skilled in optimizing response times and streamlining communication, with a strong focus on continuous improvement and collaborative problem-solving
Education
High School Diploma -
Excel Institute of Diploma Studies
Kalol, India01.2021
Skills
- Problem-Solving
- Computer Skills
- Customer service excellence
- Teamwork and collaboration
- Sales and Customer Engagement
- Report preparation
- Issue and complaint resolution
Availability
Full-time & Monday – Sunday
References
Available upon request
Timeline
Customer Experience Agent
Circle K
09.2024 - Current
Customer Experience Specialist
Effective Teleservice Private Limited
07.2022 - 08.2024
Associate Customer Support
Tech Mahindra
03.2021 - 06.2022
High School Diploma -
Excel Institute of Diploma Studies
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