Krushita Shah
Burnaby,Canada
Summary
Dynamic, client-focused professional with an MBA, recognized for delivering exceptional service in fast-paced, customer-centric environments. Expertise in resolving client issues, managing financial transactions, and leveraging digital tools to enhance the customer experience. Proven ability to build lasting relationships, consistently meet ambitious sales targets, and foster team collaboration while ensuring accuracy and compliance with organizational standards. Committed to driving results and enhancing overall client satisfaction through innovative solutions and a proactive approach.
Overview
5
5
years of professional experience
Work History
Sales Administration
Pittsburgh Paints Co.
05.2025 - Current
- Managed B2B client accounts, building strong relationships to drive repeat business and customer loyalty.
- Process and track high-volume orders using CRM and ERP systems with 100% accuracy and compliance.
- Monitor sales pipeline and consistently achieve monthly revenue targets, demonstrating goal-oriented performance.
- Analyze sales data to identify workflow improvements, enhancing client experience and operational efficiency.
Sales Supervisor
Forever New Clothing
10.2023 - 04.2025
- Led a team of 7 associates in a high traffic retail environment, providing coaching to deliver excellent client experiences.
- Consistently exceeded monthly sales goals, contributing to #1 national performance on Black Friday with a 50% sales increase over the previous year.
- Supervised daily store operations, including opening and closing routines, ensuring optimal customer service and efficient workflow.
- Guided clients through omni-channel purchasing, supporting digital transactions and mobile payment solutions.
- Resolved customer complaints effectively, fostering a positive shopping experience.
Store Supervisor
The Latest Scoop
05.2023 - 10.2023
- Collaborated with the store manager to develop and execute sales strategies, promotions, and events to drive revenue growth.
- Resolved customer complaints swiftly, enhancing overall customer satisfaction and loyalty.
- Increased customer loyalty with exceptional service quality, addressing concerns promptly, and offering personalized solutions when appropriate.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
Marketing & Sales Manager
The Lalit Gems Co.
11.2021 - 02.2023
- Built strong relationships with B2B clients across India and the USA, advising on high-value diamond and jewelry purchases.
- Created and executed digital marketing campaigns on LinkedIn, Instagram, and WhatsApp to expand client base and engagement.
- Negotiated and closed complex sales while maintaining accurate financial records and client communications.
Analyst
Wipro HR Services India Private Limited
09.2020 - 10.2021
- Provided exceptional customer service when addressing employee inquiries about paychecks or withholdings, fostering positive workplace relations
- Conducted regular audits of payroll processes to ensure adherence to company policies and best practices.
- Streamlined payroll processing through automation of data entry and reconciliation tasks. I performed system analysis, documentation, testing, implementation, and user support for platform transitions. Well-versed with Workday, Salesforce, HRX Assist, Amazon Web Services (AWS), Word & Excel.
- Developed strong relationships with internal departments to streamline communication regarding employee data updates and changes affecting payroll calculations.
Education
Master of Business Administration - Finance & Marketing
University Canada West
Vancouver10.2024
Masters of Commerce - undefined
University of Mumbai
06.2021
Bachelor Of Management Studies - undefined
Mulund College of Commerce
06.2019
Skills
- Client Service & Relationship Building
- Cash handling
- Digital & Mobile Banking Support
- Problem Resolution & Conflict Management
- Financial Product Knowledge
- Technology & CRM Systems Proficiency
- Goal Achievement & KPI Tracking
- Team Leadership & Training
- Data Analysis & Reporting
- CRM & ERP Systems
- POS Systems
- MS Office Suite (Excel, Word, PowerPoint)
Timeline
Sales Administration
Pittsburgh Paints Co.
05.2025 - Current
Sales Supervisor
Forever New Clothing
10.2023 - 04.2025
Store Supervisor
The Latest Scoop
05.2023 - 10.2023
Marketing & Sales Manager
The Lalit Gems Co.
11.2021 - 02.2023
Analyst
Wipro HR Services India Private Limited
09.2020 - 10.2021
Masters of Commerce - undefined
University of Mumbai
Bachelor Of Management Studies - undefined
Mulund College of Commerce
Master of Business Administration - Finance & Marketing
University Canada West
Hobbies and Interests
Staying updated regarding the technologies, fashion trends, Sourcing information on different financial products, current trends in the market. Cooking food, Playing cricket.
Achievements
- Field Leader Moments Recognition – for exemplary security and operational compliance (01/2025)
- Bold Sales Leadership Award – Forever New Clothing (11/2024)
- Top National Performance – #1 over replan for sales in Canada (07/2024)
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