Krupal Shripalsinh Vaghela
Toronto,ON
Summary
With 8.5 years of experience at one of the leading firms, I have honed my skills as a Product Manager and Business Developer, heading a team of 8 members across various provinces to drive business growth. Additionally, My role involved forging strong relationships with premier fintech firms in India and overseeing the mobile app's development. Subsequently, I served as the Head of Operation and Customer Support at a leading fintech company for 7 months. My key responsibilities for both the firms are mentioned in the section below.
Presently, I'm enriching my knowledge in Marketing Management at Humber College and am eager to explore opportunities in Business Development, Product Management, and Marketing roles.
Overview
8
8
years of professional experience
Work History
Executive Manager
One97 Communications Ltd
06.2023 - 12.2023
- Managed challenging customer and client interactions to support junior staff and uphold outstanding customer service standards.
- Owning responsibility for the management and optimization of Mutual Fund Business operations, enhancing the efficiency of Paytm Money’s Mutual Fund services within the mobile application.
- Provided support to operations and product teams by addressing inquiries regarding various vendors, offering resolutions to minimize customer grievances, and contributing to the establishment of a new business model.
- Engaged in regular communication with the designated points of contact for various vendors to receive updates and address critical issues pertaining to the Mutual Fund operations of Paytm Money.
- Acquiring knowledge and suggesting innovative approaches for various value-added features to support the operational, development, and product teams in enhancing the efficiency of the Mutual Fund business.
- Conducting root cause analysis of recurring customer inquiries and delivering solutions or support to address and diminish these issues.
- Leading the operations and customer support for the new project, providing guidance to establish the diverse range of activities from the ground up.
Product Manager
Bombay Stock Exchange
04.2016 - 06.2023
- Heading Fintech segment - Taken responsibility and maintained relationships with 50 active fintech companies to drive the business of the product who was in charge of contributing 40%+ business in a month.
- Heading Multiple Provinces - Assisting the 300+ active clients of 8 provinces who were contributing 15%+ business in a month. Guiding team members of 8 people to prepare a strategic plan for business growth.
- Heading Mobile app Business Development Team - Responsible for the development of a mobile app designed from scratch and enhancing the existing as well as introducing new features based on market research.
- Proven the history of achieving 120% increase in business growth.
- Boosted customer base penetration using creative promotional approaches.
- Developed comprehensive go-to-market strategies, ensuring successful product launches and brand positioning.
- Launched successful products by conducting thorough market research and identifying customer needs.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Documented user stories, specifications, and product features into detailed work orders to communicate across teams and build mandatory requirements.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
- Analyzed competitive landscapes to identify market opportunities, informing strategic business decisions.
- Conducted market research to identify new opportunities and target markets.
- Continually maintained and improved the company's reputation and positive image in markets served.
Education
Graduation Certificate - Marketing Management
Humber College
Toronto, ON12.2024
MBA - Marketing
Alliance University
Bangalore, India04.2016
Bachelor of Engineering - Computer Engineering
Takshashilla College of Engineering And Technology
Rajkot, India06.2014
Skills
- Business Development
- Business Growth Initiatives
- Operations Management
- Customer Relations
- Staff Management
- Data Analysis
- Customer Service
- Revenue Generation
- Teamwork and Collaboration
- Digital Transformation
- Business Marketing
- Product Promotion
- Staff Training
- Personnel Management
- Corporate Communications
- Organizational Development
- Revenue Growth
- Ethics and Compliance
Languages
English
Native or Bilingual
Hindi
Full Professional
Gujarati
Full Professional
Timeline
Executive Manager
One97 Communications Ltd
06.2023 - 12.2023
Product Manager
Bombay Stock Exchange
04.2016 - 06.2023
Graduation Certificate - Marketing Management
Humber College
MBA - Marketing
Alliance University
Bachelor of Engineering - Computer Engineering
Takshashilla College of Engineering And Technology
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