Krupali Vyas
North York ,ON
Summary
Entrepreneurial Insurance Agent with the history of surpassing customer and Employer expectations. Comprehensive knowledge of financial and insurance products, Services, best practies and investments. Have an extensive knowledge of handling mutual funds, health insurance, tax saving plans, retirement plans, whole life insurance plans and term plans investments Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Representative
TIM HORTONS
North York, ON
05.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Provided primary customer support to internal and external customers
Insurance Advisor
LIC Of India, Branch Office
Mumbai, MAHARASHTRA
03.2021 - 04.2022
- Life insurance co-operation (, ) - DD’S real wealth maximizer (operational executive)
- Achieve Or exceed target insurance sales quota consistently
- Customize insurance programs to suit individual customers , often covering a variety of risks and advise best plans
- Attended meetings, seminars and programs to learn about new products and services learn new skills and receive technical assistance in developing new accounts
- Developing marketing strategies to compete with other individual or companies who sell insurance
- Used sales tactics and client relationship building techniques to reach monthly, quarterly and annual sales goals, boosting sales 96%
- Approached potential clients by using direct marketing mailings and phone contacts.
- Explained features, advantages and disadvantages of various policies to promote insurance sales
- Sought out new clientele through face-to-face contact, telephone conversations and email correspondence
Sales Representative
MANNAT HOSPILATY
MUMBAI, MAHARASHTRA
08.2017 - 03.2020
- Developed and delivered engaging sales presentations to convey product benefits Marketing Executive & Marketing Promote
- Served as a hostess with product knowledge and customer attention for business pramotion and expand
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Increased sales by offering advice on purchases and promoting additional products
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations
Customer service
05.2017 - 08.2017
- Hyundai car company
- Handled different customers in fast-paced setting in coordination with solid team of 100 customer service associates
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Implemented and developed customer service training processes
- Updated account information to maintain customer records
- Responded to customer requests for products, services and company information
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
Education
Masters of finance - Finance
Mumbai University
MUMBAI 06.2017 - 08.2019
Bachelor of commerce -
Mumbai University
MUMBAI 06.2014 - 04.2019
Business Administration And Management
York University
Toronto, ON 05.2022 - Current
Skills
Computer skills –undefined
Timeline
Customer Service Representative
TIM HORTONS
05.2022 - Current
Business Administration And Management
York University
05.2022 - Current
Insurance Advisor
LIC Of India, Branch Office
03.2021 - 04.2022
Sales Representative
MANNAT HOSPILATY
08.2017 - 03.2020
Masters of finance - Finance
Mumbai University
06.2017 - 08.2019
Customer service
05.2017 - 08.2017
Bachelor of commerce -
Mumbai University
06.2014 - 04.2019
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