Krupal Patel
Implementation Specialist
1055, Boul Alexis-Nihon, Montreal,QC
Summary
Experienced Implementation Specialist with over 5+ years of experience in SAAS implementation, HIPPA compliance and Leave management. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Implementation Specialist
AbsenceSoft LLC
Montreal West, QC
12.2019 - Current
- Developing a functional expertise in products to become familiar with the use, care and configuration of the software in meeting the business and organizational needs of the client.
- Consulting and assisting in client migrations and new deployments of Enterprise Web Application used by a large international client base for their absence management.
- Triaging and troubleshooting customer issues.
- Supporting internal teams in the technical aspects of implementing the software.
- Supporting internal teams in the testing and deployment of releases.
- Provide hands on training of each module to client regarding product.
- Supervise daily files import, validation, and data migration from the vendor.
- Assisted account executives with strengthening client relationships through targeted solutions.
- Documented specialized data and requirements to address business demands.
- Cultivated relationships with sales team to support and supply corrective actions.
Sr. Application Specialist
AssureCare LLC.
Ahmedabad,, Gujarat,India
08.2015 - 09.2019
- Installing and supporting IPC EHR Application on Server and user s PCs.
- Handled Technical EMR issues in coding and database level by connecting customer s server through various online tools while maintaining excellent customer service.
- Working with team members and providing expertise in EMR, learning new skills for better customer services and improving productivity.
- Conducting conferences of EMR with international customers, team members and management. Designed, developed, wrote, and evaluated training material on EMR application.
- Escalating all new and enhancement level requests of EMR users to Project via ticketing tool, keeping track of all the bugs, which I came across in the ticketing and bug tracking system.
Education
Bachelor of Information Technology -
Central Queensland University
Brisbane, Australia 02.2010 - 03.2012
Skills
Software Development Life Cycle
undefinedTimeline
Implementation Specialist
AbsenceSoft LLC
12.2019 - Current
Sr. Application Specialist
AssureCare LLC.
08.2015 - 09.2019
Bachelor of Information Technology -
Central Queensland University
02.2010 - 03.2012
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