Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KRUPAL DUA

Toronto,Canada

Summary

Experienced Operations Executive with 5+ years in financial management, operations, and strategic planning. Skilled in financial analysis, stakeholder relationship building, and tactical execution. Proven success in cash inventory management, FX exposure hedging, and sales strategy optimization. Eager to contribute analytical skills and strategic insight to Scotiabank's Treasury FTP team.

Overview

10
10
years of professional experience

Work History

Treasury and Operations Manager

EbixCash
07.2022 - Current
  • Managed cash inventory and hedged FX exposure, optimizing sales strategies and maintaining optimal inventory levels, resulting in a 20% increase in efficiency.
  • Leveraged relationships with wholesale and wire clients to secure new business, enhancing revenue streams by 200%.
  • Assisted in rate fixation and managed funds position in various domestic and foreign bank accounts, ensuring smooth remittance business operations, reducing processing time by 80%.
  • Learning Python and SQL for implementing scripts to automate the operational workflow.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Customer Service Representative

Nirmal Bang Securities
02.2021 - 06.2022
  • Maintained customer satisfaction with forward-thinking strategies, resulting in a consistent 75% customer satisfaction rating by addressing customer needs and resolving concerns.
  • Answered product and service questions, suggesting other offerings to attract potential customers, enhancing revenue streams.
  • Processed customer adjustments to maintain financial accounts, ensuring smooth operations and reducing processing time by 80%.

Sales Executive

ShareKhan
02.2019 - 01.2021
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Held meetings with director to identify techniques to overcome sales obstacles.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Increased sales by 15%

Sales Executive

Parambha Unlimited
01.2015 - 01.2019
  • Spearheaded textile sales and inventory management, ensuring optimal stock levels and timely deliveries to customers.
  • Managed invoicing and order handling, improving operational efficiency and customer satisfaction.
  • Achieved a 60% increase in quality deliverables by streamlining processes and enhancing coordination with suppliers and clients.

Education

MBA - Finance

BK School of Business Management

Skills

  • Problem-solving
  • MS office
  • Operations management
  • KPI tracking
  • Decision-making
  • Attention to detail
  • Cash flow analysis
  • Process improvements
  • Strategic planning

Languages

Hindi
Native or Bilingual

Timeline

Treasury and Operations Manager

EbixCash
07.2022 - Current

Customer Service Representative

Nirmal Bang Securities
02.2021 - 06.2022

Sales Executive

ShareKhan
02.2019 - 01.2021

Sales Executive

Parambha Unlimited
01.2015 - 01.2019

MBA - Finance

BK School of Business Management

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