Krupaben Patel
Chestermere,AB
Summary
A Graduate in Electronics and communications and around 8 years of intermittent work experience. Possess a sound background in customer service, business solutions and satisfaction. Good customer handling skills and employee managing skills. Currently working as an Owner/Operator at Wayback Burgers. Worked as a Management Assistant at Enterprise Rent a Car and as a Sales Representative in The Source. Developed good command over English with Customer attracting and satisfying strategy. A highly-motivated, productive focused team player with strong communication, interpersonal, organizational, time management, analytical and problem solving skills. Reliable and dedicated with the ability to grasp and apply new procedures quickly; organize and prioritize tasks to meet deadlines and adapt readily to new challenges. Proactively completed the General Level 1 licensing program and passed the licensing exam in June 2026, demonstrating a strong grasp of technical insurance skills and risk management.
Overview
9
9
years of professional experience
Work History
Owner/Operator
Wayback Burgers
08.2025 - Current
- Managed customer service and operations to enhance service quality and efficiency
- Oversaw inventory management and ordering while analyzing Profit and Loss statements to inform business decisions
- Controlled labor and costs to maintain budget adherence and operational effectiveness
- Marketing and account management
- Performed sanitizing tasks to maintain a clean environment.
- Conducted hiring processes to attract qualified candidates.
Management Trainee
Enterprise Holdings
07.2022 - 08.2025
- Management of Customer Service and Operations
- Managed overall operations, supervising management team to ensure alignment with business objectives
- Developed business and operational strategy, guiding initiatives to support organizational growth
- Oversee the development and maintenance of the operational plan
- Manage the efforts of employees in providing a high level of customer service
- Evaluated customer service performance, providing actionable feedback to enhance service quality
- Proactively seek process improvement to ensure high quality customer service
- Managed human resource functions to optimize team performance
- Supervise and coordinate the efforts of the team
- Supervise, mentor, train, coach, evaluate and develop staff
- Conduct and/or participate in the recruitment, interviewing and hiring of employees
- Prepare effective and timely employee reviews and oversee the review process
- Evaluate, document and confer with team regarding their performance
- Investigate/resolve employee complaints
- Establish overall training and development strategy for Branch employees
- Sales and Marketing/Financial Performance
- Executed sales and marketing initiatives to drive revenue growth/Financial Performance
- Plan for future growth
- Asses and analyze competitive environment and provide appropriate reports and recommendations
- Assess and analyze competitive environment and provide appropriate reports and recommendations
- Train, motivate and coach employees to increase sales by understanding, communicating, and using the 4-step sales process to promote and sell optional protection products, vehicle features and benefits, fuel options and additional equipment
- Supervise and train other employees
- Health & Safety
- Conducted health and safety audits to ensure compliance
- Complete monthly Health & Safety checklists
- Participated in mandated Health & Safety training, including First Aid training.
Sales Executive
The Source
Fort Mcmurray, AB
03.2022 - 07.2022
Sr. Business Development Executive
Cognixia
Vadodara
06.2017 - 07.2019
- Ensured high levels of customer satisfaction through attentive service.
- Engaged in sales transactions while leveraging product knowledge.
- Designed tailored packages aligning with client needs
- Recognizing and managing assertive clients
- Communicate effectively and clearly
- Adhere to company's policies as defined
- Thrived in a fast-paced environment while managing multiple tasks.
- Develop good relationships with potential and existing clients
- Recommend additional products or services to meet clients' needs
Teacher
Triamudomsuksanomklao School
Bangkok, Thailand
Education
B. Tech - Electronics and Communications Engineering
Gujarat Technical University
TEFL Certificate - 120 Hours Specialization
The TEFL Institute
Bangkok, ThailandSkills
- Microsoft and excel office skills
- Customer service
- General computer operating skills
- CRM skills, POS system knowledge, Customer service, Inventory management, Sales technique, Process improvement
- Employee training
- Effective communication
- Relationship building
- Performance evaluation
- Problem resolution
- Health and safety compliance
- Budget development
- Recruiting and hiring
- Sales negotiation
- Profit optimization
Extracurricular Activities
- Industrial Training on Robotic Process Automation (RPA), 6 Months, GIDC, Vadodara, 2014
- Prospecting Effectively by David Sandler Vocational Program, Cognixia Class Room Trainings
- Sales Closings Training by Zig Ziglar Internal Trainings, Cognixia Class Room Training Sessions
Timeline
Owner/Operator
Wayback Burgers
08.2025 - Current
Management Trainee
Enterprise Holdings
07.2022 - 08.2025
Sales Executive
The Source
03.2022 - 07.2022
Sr. Business Development Executive
Cognixia
06.2017 - 07.2019
Teacher
Triamudomsuksanomklao School
B. Tech - Electronics and Communications Engineering
Gujarat Technical University
TEFL Certificate - 120 Hours Specialization
The TEFL Institute