Krupa Sathwara
Calgary,Canada
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.Strong background in customer service, teamwork, and problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Crew Member
Red Swan Pizza Restaurant
Calgary , Canada
05.2022 - 06.2023
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- providing and suggesting better, more suitable options to the customers for the best experience.
- Executed proper techniques when preparing menu items.
- Maintained a clean and orderly appearance throughout the kitchen and dining area.
- Working with other team members as a great team player by doing adequate coordination.
- Resolved customer complaints professionally.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Processed cash and credit card payments, promptly returning receipts, coins, bills, and payment cards to customers.
Cashier / Customer Support
D-Mart Retail store
Gujarat , India
01.2021 - 03.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, and processed payments by cash, check, credit card, gift card, or automatic debit.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of the checkout area, including countertops, registers, and floors.
- Performed other duties as assigned by management.
- Maintained current knowledge of store promotions to highlight sales to customers.
Senior Back Office Executive
MAS Financial Services Ltd.
Gujarat , India
09.2016 - 08.2020
- Input customer data into company software accurately and efficiently.
- Scanning and maintaining customer documents, files, and records electronically to reduce paper files and secure data.
- Collaborated with sales departments to resolve issues regarding policies.
- Performing other duties, like answering internal and other branches on phone calls and processing emails.
- Making policies in different insurance companies' portals and giving quotes to the sales department.
- Dispatching policies and renewals photocopy to the customer, tracking and investigating packages.
- Guided junior staff members on back-office activities and tasks.
Back-Office Executive
Sankalp Corporation Pvt Ltd.
Gujarat , India
05.2014 - 07.2016
- Greet visitors politely and direct them to the correct person.
- Drafting official documents.
- Ensuring confidentiality of all paperwork is maintained properly.
- Manage and stay on top of incoming emails.
- Handle and process cheque deposits accurately, ensuring timely submission to the office accounting department, proper record keeping, and providing receipts.
- Collaborate with internal teams to resolve customer concerns.
Education
Diploma - Computer Engineering
V.P.M.P Polytechnic
Gujarat, India01.2014
S.S.C - Secondary School Certificate
K.R Raval School
Gujarat, India01.2010
Skills
- Customer Service
- Problem-Solving
- Cash Handling
- Initiative and Self-Motivation
- Flexible Schedule
- Teamwork and Collaboration
- Time Management
- Integrity and Honesty
Certification
- Shiv Institute of Computer education, ASP.Net, Gujarat, India, 2014
- Swami Vivekanand Institute, CCC (course in computer concepts), Gujarat, India, 2013
- All India Institute, Microsoft Office, Gujarat, India, 2010
Timeline
Crew Member
Red Swan Pizza Restaurant
05.2022 - 06.2023
Cashier / Customer Support
D-Mart Retail store
01.2021 - 03.2022
Senior Back Office Executive
MAS Financial Services Ltd.
09.2016 - 08.2020
Back-Office Executive
Sankalp Corporation Pvt Ltd.
05.2014 - 07.2016
- Shiv Institute of Computer education, ASP.Net, Gujarat, India, 2014
- Swami Vivekanand Institute, CCC (course in computer concepts), Gujarat, India, 2013
- All India Institute, Microsoft Office, Gujarat, India, 2010
Diploma - Computer Engineering
V.P.M.P Polytechnic
S.S.C - Secondary School Certificate
K.R Raval School
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