Krunal Shah
Summary
Professional banking associate with a 5+ years of expertise in finance, customer service, and relationship management. Skilled in identifying client needs, providing tailored financial solutions, and fostering trust. Proficient in financial software, risk assessment, and regulatory compliance. Driven to operate effectively in fast pace, high pressure environment with proven ability to achieve targets on consistent basis.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Mortgage/ Credit Specialist
Simplii Financial
01.2022 - Current
- Proactively engaging clients in conversations regarding their mortgage needs, renewals, interest rates, etc thereby generating sales leads for the Mortgage team.
- Streamlined the mortgage application process for clients and collaborated with underwriters, resulting in shorter turnaround times and increased efficiency.
- Maintained thorough knowledge of lending products like Loan, Personal lines of credit, and Secured lines of Credit to provide accurate information and guidance to potential borrowers.
- Conducted comprehensive financial analysis for each client to determine eligibility and affordability, ensuring responsible lending practices.
- Exceeded sales targets consistently by utilizing effective communication and interpersonal skills to build rapport with clients.
Personal Banking Associate
Simplii Financial
05.2021 - 12.2021
- Enhanced customer satisfaction by providing personalized banking solutions tailored to individual needs
- Assisted customers in opening new accounts and conducted regular reviews to identify opportunities for cross-selling additional bank products and services.
- Assisted in onboarding new team members by coaching and training them, fostering a positive team environment conducive to achieving shared goals.
- Played a key role in implementing a customer feedback system that led to actionable insights for continuous service improvement efforts, ultimately translating into higher customer satisfaction ratings.
Lending Specialist
Cash4You
05.2020 - 05.2021
- Educated clients on various lending products available, helping them make informed decisions that best suited their financial goals.
- Streamlined the lending process for clients, guiding them through document preparation and submission requirements
- Improved customer satisfaction by delivering personalized loan consultation services tailored to individual financial needs
- Increased the store loan book by at least 2.5% monthly, with personal loan book amounting to $250k+ during my tenure
- Implemented risk mitigation strategies during loan evaluation processes, safeguarding the institution's interests and minimizing potential losses via outbound collection calls to overdue clients.
Customer Service Representative
Freedom Mobile
10.2018 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Handle 50+ customer interactions per day for solving queries, ensuring customer satisfaction and maintaining professional composure.
- Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
Education
Post-Graduate Program - Financial Planning
Centennial College, Progress Campus
Toronto, Canada01.2020
Post-Graduate Program - Strategic Management
Centennial College, Progress Campus
Toronto, Canada01.2019
Bachelor of Commerce - Accounts & Cost-accounting
Gujarat University
Surat, India01.2016
Skills
- Professional Communication Skills
- Attention to detail
- Multitasking
- Investment advising
- Financial statement analysis
- Relationship building and management
- Financial product sales
Certification
- Canadian Securities Course (CSC), 2020, Canadian Securities Institute
- Life License Qualification Program (LLQP), 2023, IFSE Institute
Accomplishments
- Consistently over exceeded sales target, pacing 150% sales revenue and ranked in top 5 among the team, throughout the year 2023 and 2024.
- Maintained 100% under the risk matrix for by ensuring thorough compliance of procedures.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Mortgage/ Credit Specialist
Simplii Financial
01.2022 - Current
Personal Banking Associate
Simplii Financial
05.2021 - 12.2021
Lending Specialist
Cash4You
05.2020 - 05.2021
Customer Service Representative
Freedom Mobile
10.2018 - 05.2020
Post-Graduate Program - Strategic Management
Centennial College, Progress Campus
Post-Graduate Program - Financial Planning
Centennial College, Progress Campus
Bachelor of Commerce - Accounts & Cost-accounting
Gujarat University
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