Krunal Shah
Ahmedabad,India
Summary
Results-driven and dedicated hospitality professional with 12 years of experience in four-star hotels. Highly competent in hospitality etiquette and various customer service roles, consistently delivering the highest standards of service and integrity. Approach tasks with a proactive attitude, self-motivated, and committed to excellence. Demonstrates exceptional skills in establishing positive rapport, understanding customer needs, and exceeding expectations.
Overview
16
16
years of professional experience
Work History
Front Office Manager
Doubletree by Hilton
11.2023 - Current
- Coached 100+ employees through day-to-day work and complex problems.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Implemented staff training programs, improving employee performance and team cohesion.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed senior-level personnel working in marketing and sales capacities.
Front Office Manager
The Fern
05.2022 - 10.2023
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Improved team morale and efficiency with regular training sessions and performance feedback.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Assistant Front Office Manager
Four Points By Sheraton
10.2021 - 05.2022
- Supervised payroll corrections for accuracy and duplications.
- Managed more than 100 rooms inventory to optimize revenue opportunities during high-demand periods.
- Created quarterly company employee appreciation outings to reinforce employee-centric environment.
- Recommended strong business plans, operational decisions and financial processes to support business sustainability.
- Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
- Improved office operations by automating client correspondence, record tracking and data communications.
Duty Manager & Acting AFOM
Four Points By Sheraton
07.2014 - 10.2021
- Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Trained employees in essential job functions.
- Managed 20 staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
Front Office Executive
Four Points By Sheraton
08.2013 - 07.2014
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Scheduled meetings, coordinated with invitees and organized logistics, technology and refreshments for executive management and customers.
Sr. Supervisor
St Laurn Tower
10.2012 - 08.2013
- Led the successful implementation of new software systems, minimizing disruptions during transition periods while maximizing benefits realized post implementation.
- Reduced employee turnover rates by fostering a positive work environment and addressing staff concerns promptly.
- Spearheaded efforts to increase cross-departmental collaboration which led to a marked improvement in overall organizational synergy.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Supervisor
St Laurn Tower
06.2011 - 09.2012
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Sr. Associate
Ramada
10.2010 - 06.2011
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Identified potential risks to develop mitigation plans and minimize impact on project timelines.
- Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
Associate
St Laurn Tower
05.2009 - 10.2010
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Analyzed customer data to identify trends and anticipate customer needs.
Education
Diploma - BTEC HNC (Business Technology Education Council) in Aviation, Hospitality and Travel management
Frankfinn Institute
Ahmedabad, India09.2009
Bachelor of Commerce - Business Commerce
Gujarat University
Ahmedabad, India04.2007
12th Grade - Higher Schooling
Gujarat Secondary And Higher Secondary Education Board
Ahmedabad, India03.2004
10th Grade - Secondary Education
Gujarat Secondary Education Board
Ahmedabad, India03.2002
Skills
- Customer service
- Oral and writing communication
- Administrative skills
- Hospitality services
- Operations management
- Staff training and development
- Team management
- Microsoft Office Suite
- Guest relations
- Employee supervision
- Administrative support
- Teamwork and collaboration
- Problem-solving abilities
- Positive attitude
Accolades
- 08/01/18, Spirit to Serve Award, Marriott International
- 01/01/18, Manager of the Month, Four Points by Sheraton Ahmedabad
- 01/01/15, Best Employee of the Year, Four Points by Sheraton Ahmedabad
- 01/01/15, Best Outstanding Behaviour, Four Points by Sheraton
- 01/01/09, Best Employee of the Month, St Laurn Towers Ahmedabad
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Front Office Manager
Doubletree by Hilton
11.2023 - Current
Front Office Manager
The Fern
05.2022 - 10.2023
Assistant Front Office Manager
Four Points By Sheraton
10.2021 - 05.2022
Duty Manager & Acting AFOM
Four Points By Sheraton
07.2014 - 10.2021
Front Office Executive
Four Points By Sheraton
08.2013 - 07.2014
Sr. Supervisor
St Laurn Tower
10.2012 - 08.2013
Supervisor
St Laurn Tower
06.2011 - 09.2012
Sr. Associate
Ramada
10.2010 - 06.2011
Associate
St Laurn Tower
05.2009 - 10.2010
Diploma - BTEC HNC (Business Technology Education Council) in Aviation, Hospitality and Travel management
Frankfinn Institute
Bachelor of Commerce - Business Commerce
Gujarat University
12th Grade - Higher Schooling
Gujarat Secondary And Higher Secondary Education Board
10th Grade - Secondary Education
Gujarat Secondary Education Board