Hi, I’m
Krunal Patel
Toronto,Ontario
Success seems to be connected with action. Successful people keep moving. They make mistakes, but they don't quit.
Conrad Hilton
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
5
years of professional experience
Work History
SCOTIABANK
Customer Solutions Advisor
09.2022 - 02.2023
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Manage over 50 customer call per day and increased sales and customer satisfaction rate.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Provided feedback on product or service improvements to better meet customer needs and expectations.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Assist customers in making purchasing decisions.
- Look for cross-selling opportunities to increase individual purchase value and overall sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Escalated customer issues to management for appropriate action to be taken.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
CIRCLE K
Manager
10.2017 - 09.2022
Job overview
- Led team of 14+ members and maintained store.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Onboarded new employees with training and new hire documentation.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom line profitability.
- Interacting with marketing manager regarding promotions, offers and new regulations to updates store regularly.
- Oversaw store wide merchandising benchmarks to maintain operational excellence.
CIBC
Processing Clerk
11.2017 - 11.2018
Job overview
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Increased number and quality of search results with database search techniques.
- Determined and recommended methods to implement improvement opportunities.
- Conducted training and applied change management to achieve desired outcomes.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Kept meticulous reports and documentation detailing daily processing activities, updated logs and submitted timely reports for supervisor review
- Typed 35 wpm, allowing for fast and accurate data entry.
Education
Seneca CollegeToronto, ON
High School Diploma
04.2020
Gujarat UniversityGujarat, India
Bachelor of Commerce from Accounting And Finance
04.2015
Skills
- Time Management
- Accounting Records
- Microsoft Office
- Sage Products
- Operations Management
- Oracle CRM
- Accounting Techniques
- Sales and Marketing
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Solutions Advisor
SCOTIABANK
09.2022 - 02.2023
Processing Clerk
CIBC
11.2017 - 11.2018
Manager
CIRCLE K
10.2017 - 09.2022
Seneca College
High School Diploma
Gujarat University
Bachelor of Commerce from Accounting And Finance
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