Krunal Padhiyar
Hamilton,Canada
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Cable Technician
Connectall Communications
02.2023 - 06.2024
- Provide an exceptional customer experience for our clients
- Install, remove, maintain and repair aerial drops and other telecommunication transmission and distribution lines to provide excellent services to customers
- Splice and repair various types and sizes of telephone and other telecommunication cables including coaxial and optical fiber
- Examine, observe, evaluate and fine-tune telecommunication transmission lines, cables and distribution systems
- Inspect and test telecommunication transmission lines and cables for transmission characteristics and to locate faults and record the test results
- Troubleshoot complex telecommunication equipment including cables, power supplies etc
- And repair or replace the faulty equipment
- Connect, disconnect and relocate cable outlets
- Observe and follow all company Health and Safety rules and policies
- Report and communicate with the company personnel for proper completion of installation and service work orders
- Maintain company vehicle and a record of daily visual inspections
Field Service Technician
Bell Technical Solutions
05.2022 - 11.2022
- Provide an exceptional customer experience for our clients
- Troubleshoot complex telecommunications product and systems using digital multimeter, Smartphone, and PC
- Observe and follow all company Health and Safety rules and policies
- Inform customers of work that will be done and act as an ambassador by professionally representing the Bell brand
- Assess work assignments, installations and services provided by dispatch
- Install and test equipment at customer's premises including internet modems, phone, TV boxes
- Install, remove, maintain and repair aerial and underground telephone and other telecommunication transmission lines
- Inspect and test telecommunication transmission lines and cables for transmission characteristic's and to locate faults
- Inspect, monitor, test and adjust cable transmission and distribution systems
- Diagnose and solve all technical problems related to Cable services, High Speed Internet, Home Phone in accordance with company specification and standards
- Splice and repair various types and sizes of telephone and other telecommunication cables including optical fiber
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
Technical Support Representative
Alorica
01.2022 - 05.2022
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Improved customer satisfaction scores with personalized technical support and follow-up.
Customer Service Representative
Pioneer Gas Station
11.2020 - 01.2022
- Greet customers and respond to informational requests
- Process credit card, EBT and gift certificate payments in electronic computer systems
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking
- Welcome customers, offering assistance to help find store items
- Unbox new merchandise and add to shelves in accordance with planograms and stock rotation policies
- Maintained up-to-date knowledge of product and service changes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Esso -circle K
09.2017 - 08.2019
- Greet customers and respond to informational requests
- Process credit card, EBT and gift certificate payments in electronic computer systems
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking
- Welcome customers, offering assistance to help find store items
- Unbox new merchandise and add to shelves in accordance with planograms and stock rotation policies
- Maintained up-to-date knowledge of product and service changes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Post Graduate Diploma - Business
Mohawk College
Hamilton, ON09.2020
Skills
- Proficient in Microsoft Office
- Client Support
- Effective Troubleshooting Skills
- Effective Listening
- Analytical Problem Solving
- Effective Communication
- Effective Time Management
- Effective Organizational Skills
- Virtual Assistance
Timeline
Cable Technician
Connectall Communications
02.2023 - 06.2024
Field Service Technician
Bell Technical Solutions
05.2022 - 11.2022
Technical Support Representative
Alorica
01.2022 - 05.2022
Customer Service Representative
Pioneer Gas Station
11.2020 - 01.2022
Customer Service Representative
Esso -circle K
09.2017 - 08.2019
Post Graduate Diploma - Business
Mohawk College
Similar Profiles
Joel HenryJoel Henry
Independent Contractor at Cox Communications, DirecTV, Frontier CommunicationsIndependent Contractor at Cox Communications, DirecTV, Frontier Communications
John LittonJohn Litton
Consumer Sales Associate at Verizon Communications/Frontier CommunicationsConsumer Sales Associate at Verizon Communications/Frontier Communications
Shannon JacksonShannon Jackson
Promotions Assistant/Front Desk Receptionist at Tidewater Communications LLC (Saga Communications)Promotions Assistant/Front Desk Receptionist at Tidewater Communications LLC (Saga Communications)