Krunal Mehta

● Receiving inbound calls from individuals planning to disturb the ground, such as excavators and homeowners and create locate request in Ontario One Call proprietary application, and make any necessary changes or cancellations while gathering all pertinent information.

● Review and process tickets received in Ontario One Call's electronic ticket application.

● Dispatch Emergency calls promptly while ensuring maps are analyzed properly to provide necessary clearances.

● Make outbound calls to clarify digging requests, and answer questions related to locates.

● Responsible for handling all customer interactions in professional manner.

● Escalate the calls/requests when necessary and review training material to stay informed about any changes.

• Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
• Followed safety protocols while handling hazardous materials.
• Completed precise measurements using special tools.
• Inspected incoming and outgoing materials for accuracy and quality.
• Utilized visual inspection techniques as well as performing detailed measurements with hand-held tools and devices.
• Inspected quality of products, taking note of functionality, appearance and other specifications.

• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
• Examined new and replacement parts to uncover defects.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
• Presented clear, organized data in graphs, charts, tables and written reports.
• Utilized gauges, tools and equipment to complete in-depth assessments.
• Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.