KRUISHA MEHTA
Toronto,ON
Summary
Enthusiastic Client Services Professional and Business Management Graduate with 3+ years experience and strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
7
7
years of professional experience
Work History
Client Bill Representative, Premium Accounting
Northbridge Financial Corporation
07.2023 - Current
- Handling the billing of insurance premium for the assigned book of business in an accurate and timely manner
- Ensure timely collection and booking of all premium payments.
- Maintain daily and weekly reports of overdue accounts. And kept premium overdues under 0.5% for my book of business.
- Developed and maintained deep knowledge of the industry trends, developments and regulatory changes.
- Provided exceptional service and guidance to insureds and brokers.
Client Bill Assistant
Northbridge Financial Corporation
04.2023 - 07.2023
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Handling administrative duties within the premium accounting department.
- Preparing and reviewing reports for the billing department.
- Preparing and sending out policy cancellation letters.
- Reinstating and cancelling insurance policies as requested by the accounting team.
- After 4 months of working in this role, I was promoted as a Client Bill Representative for the Premium Accounting department.
Customer Service Executive
Staples Canada ULC
Toronto, ON
11.2022 - Current
- Applied product, industry and market knowledge to develop customized recommendations for individual customer needs.
- Closing sales for the company and achieving store targets.
- Increased customer buy-in of loyalty programs and facilitated smooth signups to support revenue development objectives.
- Managing client records, such as contact details, purchases, and invoices.
- Evaluated trends in customer service issues to analyze complaints and identify opportunities for improvement.
- Creating a strong relationship with recurring and new clients and providing any possible after sale services.
Client Experience Associate
AnywhereWorks
Toronto, ON
12.2021 - 08.2022
- Handled calls, queries, grievances, appointments, etc in an extremely fast paced environment for Attorneys and Doctors all over the US and Canada.
- Ensured excellent client experience by showcasing active listening, quality assurance and empathy.
- Received inbound calls to capture leads, take orders, schedule appointments, transfer, and forward messages to the appropriate person.
- Developed knowledge about products and sales items to answer customer questions.
- Adhered to company initiatives and achieved established goals.
Customer Service Representative
Domino’s Pizza
London, ON
11.2021 - 08.2022
- Promoted high customer satisfaction and de-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Making Domino's Pizza products as per company standards.
- Maintaining cleanliness as per standards and upheld quality control policies and procedures to increase customer satisfaction.
- Answered inbound calls and emails to facilitate customer service.
Guest Relations Executive
Bank of America
Mumbai, India
03.2020 - 08.2021
- Respond promptly and solve client's queries and requests to maintain high satisfaction rate.
- Developed specific goals and plans to prioritize, organize and accomplish work.
- Monitored staff for guest services competency and efficiency in responding to individual needs.
- Followed financial control procedures, enforcing proper management of cash, inventories and receivables.
- Managed day-to-day operations, driving quality standards and meeting customer expectations.
- Promoted teamwork and quality service through daily communication and coordination with other departments.
Business Development Manager
Punjabi Traders
Mumbai, India
02.2018 - 03.2020
- Facilitated and managed business development plan based on market and industry research.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Coached, developed and motivated team to achieve revenue goals.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Education
Post Graduate Diploma - Entrepreneurship Management
George Brown College
Toronto, ON04.2023
Post Graduate Diploma - International Business Management
George Brown College
Toronto, ON04.2022
Bachelor of Commerce (B. Com) -
MMK College of Commerce And Economics
Mumbai03.2018
Skills
- Handling Complaints
- Records Management
- Market intelligence
- Decision Making
- Complex Problem Solving
- Microsoft Office
- Multitasking and Organization
- Customer Service
- Quality Assurance
- Customer Transactions
- Client Relationship Building
- Client Engagement
- Teamwork and Leadership
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Client Bill Representative, Premium Accounting
Northbridge Financial Corporation
07.2023 - Current
Client Bill Assistant
Northbridge Financial Corporation
04.2023 - 07.2023
Customer Service Executive
Staples Canada ULC
11.2022 - Current
Client Experience Associate
AnywhereWorks
12.2021 - 08.2022
Customer Service Representative
Domino’s Pizza
11.2021 - 08.2022
Guest Relations Executive
Bank of America
03.2020 - 08.2021
Business Development Manager
Punjabi Traders
02.2018 - 03.2020
Post Graduate Diploma - Entrepreneurship Management
George Brown College
Post Graduate Diploma - International Business Management
George Brown College
Bachelor of Commerce (B. Com) -
MMK College of Commerce And Economics