Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Timeline
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Kritin Khanna

Kritin Khanna

Toronto

Summary

Results-oriented sales professional with track record of generating revenue and fostering client relationships. Adept at identifying customer needs and providing effective solutions to drive business growth. Reliable team player with focus on collaboration and adaptability, ensuring alignment with dynamic business goals. Proven skills in communication and strategic planning.

Overview

6
6
years of professional experience

Work History

Best Buy Express Sales Consultant

Bell
08.2023 - Current
  • Demonstrated exceptional sales skills by successfully achieving and consistently exceeding targets for consumer and business phone plans and Bell Residential Services (Internet services)
  • Cultivated and maintained strong relationships with customers, providing personalized services after understanding their needs and recommending tailored phone plans and internet services
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business
  • Collaborated effectively with team members to achieve collective sales goals and create a positive work environment and also engaged in regular training sessions to enhance product knowledge, shared insights with colleagues, contributing to the overall success of the team
  • Successfully implemented upselling and cross selling strategies by identifying opportunities to bundle phone plans with Bell residential services, showcasing strong understanding of customer needs and achieving sales targets

Small Business Specialist

American Express
08.2022 - 03.2023
  • Played a key role as a member of the Small Business Servicing team, specializing in addressing the various needs of small business credit card holders in the United States
  • Demonstrated a high level of responsibility by taking ownership of each small business card member's account, ensuring personalized attention and proactive solutions to meet their financial needs
  • Prioritized and achieved first call resolution for all customer interactions, aiming to promptly and effectively address issues and inquiries, thereby contributing to a seamless and positive experience for small business credit card holders
  • Consistently delivered a hassle-free experience for valued customers through a customer-centric approach, understanding and responding to their specific requirements to enhance overall satisfaction
  • Uphold American Express's brand name and commitment to service excellence by providing prompt, accurate, and effective solutions, contributing to the overall success of the Small Business Servicing team and fostering lasting relationships with small business cardholders

Customer Support Specialist

Amazon
06.2020 - 06.2022
  • Initially was part of the Retail team, proficiently managing customer inquiries and building a strong foundation in providing customer support
  • Demonstrated a commitment to personal and professional growth by acquiring technical skills, leading to an up-skilling opportunity and a subsequent transfer to the technical support team
  • Successfully transitioned to the Business team, showcasing adaptability and versatility in navigating different aspects of customer support within Amazon
  • Maintained a consistent focus on delivering exceptional customer service throughout the tenure, leveraging evolving skill sets to address the diverse and unique needs of each customer
  • Utilized an expanding skill set to adaptively approach problem-solving, ensuring effective resolutions and contributing to a positive customer experience within both technical and business-oriented support roles

Client Service Representative

VURoll
06.2019 - 07.2019
  • As an influencer marketing intern, the role involved onboarding influencers, creating proposals for advertisers, developing campaign strategies, and overseeing multiple campaigns
  • Additionally analyzed reports and provided valuable insights
  • This experience enabled to to gain a comprehensive understanding of the industry and improve client management and campaign execution skills

Search Engine Marketing

Interactive Avenues
07.2018 - 08.2018
  • I was a member of both the SEM and SEO teams, where I gained extensive knowledge of Google Ads and targeting
  • I also completed the AdWords Fundamentals training offered by Google Academy for Ads
  • This training equipped me with a deeper understanding of online advertising and enhanced my ability to effectively manage and optimize campaigns

Education

Global Business Management - Marketing Management

Humber Institute of Technology And Advanced Learning
Canada
08-2024

BBA -

Jagannath Intgernational Management School
India
09-2020

Skills

  • Time management
  • Customer relationship management
  • Customer service
  • Objection handling
  • Sales

Certification

  • [Digital Marketing] [Delhi Institute of Digital Marketing] [June 2020]

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementCompany CultureFlexible work hoursPersonal development programsWork from home optionTeam Building / Company Retreats

Timeline

Best Buy Express Sales Consultant

Bell
08.2023 - Current

Small Business Specialist

American Express
08.2022 - 03.2023

Customer Support Specialist

Amazon
06.2020 - 06.2022

Client Service Representative

VURoll
06.2019 - 07.2019

Search Engine Marketing

Interactive Avenues
07.2018 - 08.2018

Global Business Management - Marketing Management

Humber Institute of Technology And Advanced Learning

BBA -

Jagannath Intgernational Management School

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Kritin Khanna