Kritika Thapa
Mississauga,ON
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Indian Paramount. Proven ability to enhance guest engagement and increase sales through effective upselling techniques. Strong work ethic and a commitment to maintaining a professional appearance contribute to a positive dining experience. Adept at multitasking in fast-paced environments while fostering team collaboration.
Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks.
Overview
2
2
years of professional experience
Work History
Server
Indian Paramount
09.2024 - 07.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Volunteer
Homeless Shelter
09.2024 - 06.2025
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Coordinated food drives for improved local food bank stock levels.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
Teacher’s Assistant
St. Veronica Elementary School
09.2024 - 02.2025
- Enhanced students'' critical thinking skills through problem-solving activities and group collaboration exercises.
- Facilitated effective learning experiences for students by utilizing a variety of instructional techniques to meet their unique needs.
- Increased student engagement with dynamic lesson plans designed to accommodate diverse learning styles.
- Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Taught courses under guidance of senior instructors.
Coached Vollyball
David Leeder Middle School
09.2023 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Education
Bachelor of Arts - Criminology
University of Toronto
Toronto, None04-2029
Student
St. Marcellinus Secondary School
Mississauga, ON06-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Sales techniques
Accomplishments
- Achieved employee of the month through effectively helping with cleaning and great customer service.
Languages
English
Full Professional
Nepali
Professional Working
Hindi
Professional Working
Interests
- Gym Workouts
- Graphic Design
- Road Trips
- Homelessness Outreach
- Fundraising Events
- Volunteer Work
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Hiking
- Horseback Riding
- Playing Sports
Extracurricular activities
soccer, volleyball,swimming, chaplaincy, mock trial club, tutoring, field-trip assistant
Timeline
Server
Indian Paramount
09.2024 - 07.2025
Volunteer
Homeless Shelter
09.2024 - 06.2025
Teacher’s Assistant
St. Veronica Elementary School
09.2024 - 02.2025
Coached Vollyball
David Leeder Middle School
09.2023 - 12.2023
Bachelor of Arts - Criminology
University of Toronto
Student
St. Marcellinus Secondary School
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