KRITIKA SHARMA
Winnipeg,MB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Sales associate
Bhatia Confectioners
07.2023 - 07.2024
- Responded to customer inquiries and provided accurate product information while effectively resolving complaints
- Assisted customers in selecting products that met their needs and promoted current sales and special offers
- Stayed informed about product features and benefits by attending training sessions to enhance knowledge of new products and services
- Maintained the visual appearance of the sales floor, ensuring displays were appealing and well-stocked
- Handled cash, credit, and other forms of payment accurately while processing returns and exchanges according to store policy
- Assisted with inventory counts and restocked items as necessary, reporting any discrepancies to management
- Leveraged strong communication skills and the ability to thrive in a fast-paced environment to provide excellent service and contribute to the store's success.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Associate General Dentist
Dr Tayal, Dental Clinic
12.2019 - 07.2024
- Focused on educating patients about proper dental hygiene and its overall health impact
- Engaged in community initiatives to promote oral health awareness
- Verified and updated patient information to ensure accurate records
- Efficiently managed the appointment calendar, including scheduling, confirmations, and reminders
- Handled billing and payments while ensuring patient confidentiality and regulatory compliance
- Promptly answered phone calls and addressed inquiries to facilitate smooth operations
- Assisted in fostering collaboration among the dental team to enhance patient care
- Informed patients about procedures and the importance of preventive care
- Managed all incoming and outgoing correspondence for patients and staff
- Assist the dental team during busy periods, contributing to overall clinic efficiency.
- Completed consultations with patients for treatment plan.
- Collaborated with Dental surgeon to plan dental treatments.
- Established rapport with patients of all ages, providing a comfortable and reassuring atmosphere for both children and adults.
- Ensured accurate record-keeping by diligently updating patient files with relevant medical history, treatments, and progress notes.
- Reduced patient wait times by implementing effective time management strategies within the dental office.
- Recorded treatment information in patient charts.
Education
Bachelor's of Dental Surgery -
BFUHS
Bachelor of Dental Surgery (BDS) -
Skills
- Strong communication
- Interpersonal Skills
- Basic math skills
- Flexible to work
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- Time Management
- Cash Handling
- Multi-tasking strength
- Listening Skills
- Exceptional customer service
- Verbal/written communication
- Excellent people skills
- Flexible Schedule
- Cold-calling
- Friendly and Helpful
- Multitasking
- Adaptability and Flexibility
- Excellent Communication
- Organizational Skills
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Additional Information
Reference:
Available on request
Timeline
Sales associate
Bhatia Confectioners
07.2023 - 07.2024
Associate General Dentist
Dr Tayal, Dental Clinic
12.2019 - 07.2024
Bachelor's of Dental Surgery -
BFUHS
Bachelor of Dental Surgery (BDS) -
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