Hi, I’m
Kritika Saini
Surrey,BC
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
4
years of professional experience
1
Certification
Work History
Famoso Neopolitian PizzeriaCoquitlam, BC
Store Manager
10.2021 - Current
Job overview
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Supervised guests at front counter, answering questions regarding products.
Save On FoodsWhite Rock, BC
Team Leader
03.2020 - 10.2021
Job overview
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Cross-trained and provided backup support for organizational leadership.
- Confirmed confidential budget reports remained up-to-date for manager.
DollaramaAbbotsford, BC
Sales Associate
08.2019 - 02.2020
Job overview
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Supersave Truck and Trailer Repair Ltd.Abbotsford, BC
Accounting Assistant
12.2018 - 08.2019
Job overview
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Used accounting software to prepare weekly and monthly financial reports.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Assisted management with annual expense plans to strategically track income or revenue.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
Education
Acsenda School of ManagementVancouver, BC
Bachelors of Hospitality Management from Hospitality And Tourism Operations Management
06.2022
Kwantlen Polytechnic UniversitySurrey, BC
Associate of Arts from Business Communication
03.2020
Skills
- Verbal and Written Communication
- Originality and Creativity
- Staff Supervision
- Time Management
- Records Organization and Management
- Finance and Accounting Oversight
- Problem Anticipation and Resolution
- Recruiting and Hiring
- Customer Service
- Store Merchandising
- Employee Training
- Shift Scheduling
- Competitor Monitoring
- Complaint Resolution
Accomplishments
- Managed a store that exceeded company expectations in every category during the forth quarter of 2021.
- Increased sales by 23% by coaching department managers on new merchandising standards.
- Collaborated with team of Head office in the development of Pronto Pranza project.
- Recruited three successful new managers within one year.
- Cut down labor cost by 15% by effective scheduling plans.
Certification
Licensed Food Safe Handler.
Licensed Secruity Guard.
Serving it right certified.
First Aid-Level 1 Certification.
Timeline
Store Manager
Famoso Neopolitian Pizzeria
10.2021 - Current
Team Leader
Save On Foods
03.2020 - 10.2021
Sales Associate
Dollarama
08.2019 - 02.2020
Accounting Assistant
Supersave Truck and Trailer Repair Ltd.
12.2018 - 08.2019
Acsenda School of Management
Bachelors of Hospitality Management from Hospitality And Tourism Operations Management
Kwantlen Polytechnic University
Associate of Arts from Business Communication
Similar Profiles
Het PatelHet Patel
Owner-Operator at Fatburger & Famoso PizzeriaOwner-Operator at Fatburger & Famoso Pizzeria
Darshan PatelDarshan Patel
General Manager at Famoso Neapolitan PizzeriaGeneral Manager at Famoso Neapolitan Pizzeria
Anandha KrishnaAnandha Krishna
Kitchen Manager at Famoso Neapolitan PizzeriaKitchen Manager at Famoso Neapolitan Pizzeria
Ahmad RafaqatAhmad Rafaqat
Front-Line Team Member / Cook at Popeyes Louisiana KitchenFront-Line Team Member / Cook at Popeyes Louisiana Kitchen
Venkat VenkatasubramanianVenkat Venkatasubramanian
Staff Software Engineer at Infoblox CanadaStaff Software Engineer at Infoblox Canada