Kritika Nair
Halifax,Canada
Summary
Qualified Residential Rehabilitation Worker known for providing compassionate care and support to individuals with diverse needs. Demonstrated ability to assist clients in daily activities and emotional well-being, ensuring comfortable and safe environment. Proven skills in effective communication and problem-solving.
Overview
7
7
years of professional experience
Work History
Participant Service Representative
Manulife
01.2024 - Current
- Assist elderly clients in setting up, managing, and optimizing their 401(k) plans, including contributing limits, investment choices, and beneficiary designations
- Analyze clients financial goals, risk tolerance, and current investment portfolios to recommend the most appropriate options
- Advise clients on retirement planning, with a focus on 401(k) plans, to ensure optimal savings and long-term financial security
- Assisted clients in selecting appropriate investment options within their 401(k) plans, including stocks, bonds, mutual funds, and ETFs
- Developed personalized financial strategies for clients based on risk tolerance, investment horizon, and retirement goals
- Develop and maintain strong client relationships by offering proactive financial guidance and exceptional customer service
Booking Agent
The Blueocean, Canada
04.2023 - 11.2023
- Assisting customers with Book ticket for multiple ferries across Atlantic region
- Sustained operational efficiencies, ensured travel accuracy, Cancellation and manage refund and provide accurate travel documentation to enhance customer satisfaction
- Fielded an average of 250 calls per week, increased levels of customer satisfaction and conflict resolution
- Implemented SOPs, managing exceptional customer service while maximizing revenue margins
- Maintained strict confidentiality for client record management process
Call Centre Representative
The Sydney Call Centre, Canada
04.2022 - 04.2023
- Generate sales through outbound cold calling and lead follow-up over the telephone
- Sell AT & T Internet, Wireless Plans and TV entertainment services to new and existing customers
- Update and maintain prospect database and opportunity funnel on a daily basis
- Sells primarily from outbound campaign lead list to include prospect and customer opportunities
- Develop new business opportunities through referrals and networking
- Also, renews, retains, and up-sells to existing commercial businesses customers
- Manage multiple activities simultaneously including interacting with customer while using multiple software applications for research and documentation
Residential Rehabilitation Worker
BRC Autism Centre
01.2018 - 10.2020
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client. • Provided crisis intervention when necessary, maintaining client safety and stability.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
Education
Supply Chain Management -
Cape Breton university
MBA - Marketing
Balaji Institute of Telecom & Management
01.2016
Skills
- Relationship building
- Behavioral support
- Multi-Task management
- Problem-solving skills
- Team player
- Disability care
Languages
English
Full Professional
Timeline
Participant Service Representative
Manulife
01.2024 - Current
Booking Agent
The Blueocean, Canada
04.2023 - 11.2023
Call Centre Representative
The Sydney Call Centre, Canada
04.2022 - 04.2023
Residential Rehabilitation Worker
BRC Autism Centre
01.2018 - 10.2020
MBA - Marketing
Balaji Institute of Telecom & Management
Supply Chain Management -
Cape Breton university
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