KRITIKA KRITIKA
Summary
Professional with experience in customer service, prepared to enhance client satisfaction and operational efficiency. Skilled in managing and handling inquiries, and resolving issues promptly. Strong focus on team collaboration and adaptability to changing needs. Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional attitude in high-pressure situations.
Overview
2
2
years of professional experience
Work History
Security Officer
Securiguard
05.2024 - Current
- Responded quickly to emergency situations to assess and deflect issues.
- Monitored CCTV cameras and alarm systems for security purposes.
- Examined doors, windows and gates to verify security.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Receptionist
Rebel Immigrations
05.2024 - Current
- Supported office management tasks such as coordinating employee schedules or preparing reports as needed.
- Contributed to team success by providing backup support to colleagues during peak periods or absences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and recommendations to address their needs.
- Met customer call guidelines for service levels, handle time and productivity..
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Corresponded with clients through email or telephone.
- Answered central telephone system and directed calls accordingly.
Call Representative
Skip The Dishes
11.2022 - 06.2023
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Professional communication with relationship building and active listening.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Responded proactively and positively to rapid change.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma -
Cambrian College of Applied Arts And Technology
09-2019
Skills
- Emergency response
- Relationship building and management
- Call center customer service
- Communicating with clients
- Answering questions
- Appointment scheduling
- Gathering information
- Prospecting skills
- Call control skills
- Teamwork and collaboration
- Excellent communication
- Computer skills
Languages
English
Full Professional
Accomplishments
- Awarded “Employee of the Month” in [2024]
- Exceeded monthly quota most of the times.
Timeline
Security Officer
Securiguard
05.2024 - Current
Receptionist
Rebel Immigrations
05.2024 - Current
Call Representative
Skip The Dishes
11.2022 - 06.2023
High School Diploma -
Cambrian College of Applied Arts And Technology
Similar Profiles
Attila DanyiAttila Danyi
Security Supervisor at SecuriGuardSecurity Supervisor at SecuriGuard
GAGANDEEP SINGHGAGANDEEP SINGH
Security Guard at SecuriguardSecurity Guard at Securiguard
JEFIN JOSEJEFIN JOSE
Security Guard at SECURIGUARDSecurity Guard at SECURIGUARD