Kritika Katwal
Kathmandu,Nepal
Summary
Experienced sales and account management professional with a proven track record of delivering results. Skilled in building strong client relationships, maintaining high levels of customer satisfaction, and driving revenue growth.
Overview
8
8
years of professional experience
Work History
Associate Account Manager
Zakipoint Health
01.2023 - 01.2024
- Coordinate with clients for initial onboarding and ongoing maintenance.
- Acting as a client advocate with a focus on improving the client experience
- Resolving complaints and preventing additional issues by improving processes
- Communicate with clients to understand their needs and explain product value.
Sales Executive
LogicaBeans
02.2022 - 09.2022
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
- Expanded market share with strategic territory planning and targeted prospecting.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
Client Relation Executive
Mero job dot com Pvt ltd
01.2019 - 11.2021
- Coordinate with clients for vacancy posting, job requirement, and payment follow-ups
- Prepare Invoice, Issue Receipts, and report to the Finance Department
- Work closely with concerned authority to consistently improve our product line.
- Manage the calendar of events for both the Client Relations Executive as well as the Clients
- Guide and supervise the support staffs to maintain the workflow
Sales Assistant
Merojob Dot Com Pvt Ltd
08.2017 - 12.2018
- Prepare job details as per the requirement of Client and post the vacancies accordingly
- Fix appointments with clients for Executives
- Prepare invoice, issue receipts and report to the Finance Department
- Regular coordination with clients for payment collection, prepare reports and regularly update to the concern authority
Retail Sales Associate
Eve Collection
02.2016 - 06.2017
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
Bachelor of Business Studies -
Tribhuvan University
Skills
- Business Development
- Quick Learner
- Analytical Thinking
- Client Relation Management
- Product Delivery
- Quality Assurance
- Time Management
- Relationship Management
- Negotiation
- Business growth and retention
- Complaint Management
- Client Relationship Management
- Customer Service
Volunteer Experience
Lion's club of Kathmandu (Wonder Women), 02/2018 - Present, Associate event organizer for women empowerment programs, Event coordinator on Blood donation programs
References
Available on request
Languages
English
Professional Working
Hindi
Professional Working
Timeline
Associate Account Manager
Zakipoint Health
01.2023 - 01.2024
Sales Executive
LogicaBeans
02.2022 - 09.2022
Client Relation Executive
Mero job dot com Pvt ltd
01.2019 - 11.2021
Sales Assistant
Merojob Dot Com Pvt Ltd
08.2017 - 12.2018
Retail Sales Associate
Eve Collection
02.2016 - 06.2017
Bachelor of Business Studies -
Tribhuvan University
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