Kritika Juneja
Delta,BC
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
1
1
year of professional experience
Work History
The Administrative Clerk
LFL Group (The Brick And Leons Distribution Center)
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Answered multi-line phone system and transferred callers to appropriate department
Education
Associate of Science - Computer Science
Alexander College
Burnaby, BCSkills
- Scheduling
- Data Collection
- Product Knowledge
- Microsoft
- Communication
- Critical Thinking
- Microsoft Office Expertise
- Customer Relations
- Clerical Support
- Customer follow-up
Timeline
The Administrative Clerk
LFL Group (The Brick And Leons Distribution Center)
09.2023 - Current
Associate of Science - Computer Science
Alexander College
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