Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KRITIKA GHAI

Brampton,ON

Summary

An experienced Dispatcher with more than two years of hands-on experience in the field. Track record of efficiently scheduling and dispatching vehicles, providing excellent customer service, and managing information and communication systems. Have extensive experience in record keeping, data entry, and database management. Highly familiar with the regulations and constraints of safety and compliance. Highly organized, detail-oriented and able to multi-task in a fast-paced environment.

Overview

4
4
years of professional experience

Work History

Logistics & Safety Coordinator

AUTOBOT TRANSPORT
05.2023 - Current
  • Investigate accidents and incidents to determine root causes and develop strategies for prevention
  • Electronic log auditing and monitoring
  • Advising drivers on proper hours and maximizing their hours to get things done
  • Tracking and documenting major and minor violations and hard braking events
  • Ticket fighting and resolution
  • Manage CTPAT, CVOR and SMS score
  • Contribute and suggest more efficient and effective ways of doing things
  • Monitoring and Organizing Owner Operator and Company driver maintenance files.
  • Recognized, documented, and advised on removal of hazards.

Logistics Coordinator

TARGET TRANSPORT
11.2021 - 04.2023
  • Fleet Manager, DAT, Load Link, Open Load Boards
  • Communicate specific freight requirements and procedures to drivers
  • Handle customer inquiries in timely, professional manner
  • Knowledge of Tracking and tracing
  • Dispatch Drivers on pickup & delivery (highway drivers & local drivers)
  • Negotiate rates with carriers
  • Entering loads in system and follow up with broker and driver.

PROBLEM SOLVER

AMAZON
07.2021 - 11.2021
  • Liable for resolving and troubleshooting problems that an associate encounter with inventory including printing ASIN labels, damage out products and adding expiration dates to food and health products
  • Resolve in timely manner with efficiency and accuracy
  • Maintain and monitor inventory and have outstanding customer service by replenishing shelves of merchandise
  • Tasked with instilling tolerance, good interpersonal communication skills, and a team-oriented mentality in new hires while also educating them in Amazon policies and procedures.

E-COMMERCE ASSOCIATE

WALMART
09.2020 - 07.2021
  • Responding to inquiries, resolving issues, and answering questions about products or services
  • Processing online orders promptly and ensuring that customers receive their purchases on time
  • Keeping track of inventory levels, restocking products, and ensuring they're available for purchase
  • Creating accurate and appealing product listings to highlight product features and benefits and attract customers
  • Collaborating with the marketing team to develop and execute campaigns that promote the e-commerce store and encourage sale
  • Ensuring that the e-commerce website is up-to-date, easy to navigate, and functional.

Education

2 YEAR DILPOMA - BUSINESS -

NORTHERN PURES OF APPLIED ARTS AND TECHNOLOGY
SCARBOROUGH, ON
09.2021

B.COM - BUSINESS -

D.A.V COLLEGE
JALANDHAR, PUNJAB
04.2020

Skills

  • Organizational Skills
  • Time management
  • Conflict resolution
  • Analytical
  • Training & Development
  • Interpersonal Skills
  • Teambuilding

Languages

English
Full Professional

Timeline

Logistics & Safety Coordinator

AUTOBOT TRANSPORT
05.2023 - Current

Logistics Coordinator

TARGET TRANSPORT
11.2021 - 04.2023

PROBLEM SOLVER

AMAZON
07.2021 - 11.2021

E-COMMERCE ASSOCIATE

WALMART
09.2020 - 07.2021

2 YEAR DILPOMA - BUSINESS -

NORTHERN PURES OF APPLIED ARTS AND TECHNOLOGY

B.COM - BUSINESS -

D.A.V COLLEGE

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