Kritika Chaudhary
Vancouver,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Shaw Communications Inc
02.2023 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Streamlined call center processes for improved efficiency and reduced wait times.
Education
Master Of Business Administration - Sales And Marketing
University Canada West
Vancouver, BC07.2025
Skills
- Data Collection
- Product Knowledge
- Consultative Sales
- Complaint resolution
- Call Management
- Strategic sales knowledge
Languages
English
Full Professional
German
Professional Working
Availability
- Monday
- Tuesday
- Wednesday
- Friday
- Saturday
- Sunday
Timeline
Customer Service Representative
Shaw Communications Inc
02.2023 - 01.2024
Master Of Business Administration - Sales And Marketing
University Canada West
Similar Profiles
MEHRAN BEHZADIMEHRAN BEHZADI
Technical Support Representative at Shaw Communications IncTechnical Support Representative at Shaw Communications Inc
Kristine RowesKristine Rowes
Customer Service Representative at Shaw Communications IncCustomer Service Representative at Shaw Communications Inc
Rebecca KlassenRebecca Klassen
Manager - Small Medium Business Sales at Shaw Communications IncManager - Small Medium Business Sales at Shaw Communications Inc