KRITIKA
Kitchener,ON
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member
Tim Horton’s
05.2022 - Current
- Customer satisfaction is a key component of the position's duties
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to team success by completing jobs quickly and accurately.
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
Assistant Manager
Domino’s
04.2022 - Current
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
General Associate
LTI
05.2022 - 08.2022
- Precisely processed, wrapped, and shipped orders
- Arranged supplies and keeping an inventory
- Checked products for damage and flaws
- Fulfilled the logistics of receiving, processing, and storing inventory in accordance with purchase orders
- Made sure that shipment schedules are followed precisely to guarantee prompt delivery and loss prevention.
- Completed large photocopying and shredding jobs and reported faulty machinery and equipment to vendor.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
GENERAL ARTS AND SCIENCE DIPLOMA
Conestoga College
Kitchener, ON04.2023
Skills
- Proficient verbal and written communication skills
- Extreme problem-solving skills
- Effective documentation skills and capability to create and maintain records
- Outstanding multi-tasking abilities
- Ability to work with minimal supervision
- Product and service knowledge
- Operations Management
- Workload Management
- Inventory Tracking
- Hazardous Materials Handling
- Heavy Lifting
- Money Handling
- Customer Relationship Management (CRM)
Certification
- FOOD HANDLER certificate
- WHMIS Certificate
Availability
FULL-TIME
Languages
English
Hindi
Punjabi
Timeline
Team Member
Tim Horton’s
05.2022 - Current
General Associate
LTI
05.2022 - 08.2022
Assistant Manager
Domino’s
04.2022 - Current
GENERAL ARTS AND SCIENCE DIPLOMA
Conestoga College
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