Kritika Kritika
Kingston,ON
Summary
Driven professional with a proven track record in customer engagement and complex problem-solving, honed at McDonald's Restaurant. Excelled in teamwork and collaboration, boosting customer satisfaction through interactive communication and accurate cash handling. Demonstrated sales expertise, contributing to increased retention rates. Skilled in turning customer interactions into positive outcomes.
Overview
1
1
year of professional experience
Work History
Crew Member
McDonald's Restaurant
04.2023 - Current
- Work front counter, drive-thru and other areas.
- Keep food preparation area, equipment, and utensils clean and sanitary.
- Provide excellent customer service by greeting customers and meeting quality expectations.
- Keep drawer balanced by accurately processing cash, credit and debit payments.
Customer Service Representative
Domino's Pizza
02.2023 - 09.2023
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
Ontario Graduate Certificate - Financial Planning
Seneca Polytechnic College
Markham, ON08.2024
Ontario Graduate Certificate - International Business Management
St. Lawrence College
Kingston, ON08.2023
Bachelors of Commerce (Honours in Banking) -
D.A.V College
Punjab, India05.2021
Skills
- Customer Engagement
- Teamwork and Collaboration
- Sales expertise
- Interactive communication skills
- Complex Problem-Solving
- Accurate Cash and account handling
Timeline
Crew Member
McDonald's Restaurant
04.2023 - Current
Customer Service Representative
Domino's Pizza
02.2023 - 09.2023
Ontario Graduate Certificate - Financial Planning
Seneca Polytechnic College
Ontario Graduate Certificate - International Business Management
St. Lawrence College
Bachelors of Commerce (Honours in Banking) -
D.A.V College
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