Summary
Overview
Work History
Skills
References
Education
Certification
Timeline
Prashant Singh

Prashant Singh

Revenue Operations & Client Success Manager
Kitchener,ON

Summary

Customer Success Manager with 7+ years of SaaS and enterprise experience driving renewals, retention, and account expansion. Proven track record of 95%+ renewal rates, 30% churn reduction, and scaling $1.2M+ in channel revenue. Skilled in executive QBRs, onboarding, success planning, ROI storytelling, and cross-functional collaboration. Passionate about aligning customer outcomes with business goals to maximize adoption and value realization.

Overview

19
19
years of professional experience
5
5
years of post-secondary education

Work History

Revenue Operations & Client Success Manager

QuickLaunch
Miami, Florida
06.2022 - 08.2025
  • Achieved a 95%+ renewal rate across enterprise and mid-market SaaS accounts
  • Reduced churn by 30% and boosted NPS by 45% through improved onboarding and success playbooks.
  • Scaled channel partner program, adding 80+ new accounts, and driving $1.2M+ in revenue
  • Built and managed an SHI reseller relationship worth over $1 million.
  • Delivered QBRs and ROI presentations to uncover upsell opportunities, and ensure executive alignment.
  • Partnered cross-functionally with Sales, Marketing, Product, and Support to improve adoption and time to value.
  • Generated new sales opportunities by delivering tailored product demos and aligning solutions with client business goals.
  • Developed training programs to improve customer support skills
  • Developed customer success playbook strategies to enhance client satisfaction and retention through effective forecasting.

Customer Experience Account Manager

Walmart
Waterdown, ONTARIO
11.2019 - 06.2022
  • Managed client relationships and addressed their needs effectively.
  • Coordinated project timelines and ensured timely delivery of services.
  • Led 20+ employees, ensuring high customer satisfaction, and operational efficiency.
  • Used customer feedback and sales insights to identify growth
    opportunities

Senior Customer Success Manager

QuickLaunch
Miami, Florida
11.2016 - 08.2019
  • Built customer success playbooks and onboarding programs to accelerate time to value.
  • Drove customer adoption through webinars, workshops, and success plans.
  • Partnered with Product on feedback loops, improving feature adoption, and retention.
  • Developed customer success strategies to enhance client engagement and retention.
  • Conducted regular check-ins with clients to gather feedback on services used.

Manager Operations

American Express
11.2006 - 11.2016
  • Directed operations for the CEN US team, achieving top NPS scores across segments.
  • Negotiated vendor contracts, improved compliance processes, and reduced operational costs.
  • Developed operational plans to enhance service delivery efficiency.
  • Facilitated training sessions for staff on new processes and tools.
  • Led team meetings to align project goals and strategies.

Skills

  • Lead Generation
  • Pipeline Management
  • Territory Growth
  • Market Research
  • Sales strategy
  • Contract Negotiation
  • Business Relationship Management
  • Product Demonstration
  • Customer Service Management
  • Effective Communication

References

References available upon request.

Education

Building Excellence in Entrepreneurship - Business

Conestoga College, Kitchener
07.2024 - 03.2025

Bachelor of Arts - Art's

University of Delhi
07.2005 - 04.2010

Masters in Information System - Information System

NIIT

Certification

  • Gainsight Pulse Academy | Toronto, ON Customer Success Manager Certified 05/2020

Timeline

Conestoga College - Building Excellence in Entrepreneurship, Business
07.2024 - 03.2025
Revenue Operations & Client Success Manager - QuickLaunch
06.2022 - 08.2025
Customer Experience Account Manager - Walmart
11.2019 - 06.2022
Senior Customer Success Manager - QuickLaunch
11.2016 - 08.2019
Manager Operations - American Express
11.2006 - 11.2016
University of Delhi - Bachelor of Arts, Art's
07.2005 - 04.2010
NIIT - Masters in Information System, Information System

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Prashant SinghRevenue Operations & Client Success Manager