Kriti Gautam
Surrey,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results by delivering quality service and unparalleled support.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Hotspot Mobile Shop
02.2023 - 06.2023
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled an average of 80 customer inquiries and complaints per day with a 96% customer satisfaction rate.
- Collected customer feedback and made process changes to exceed customer satisfaction goals by 95%.
- Compiled and maintained non-monetary records and reports along with using the store's computerized system to account for funds and inventory.
Quality Control Assistant
Radha Madhav International
04.2021 - 02.2023
- Inspect and test products/processes to identify non-conformance.
- Ensure work is carried out following the safety guidelines and according to the company's standardization.
- Analyze and check the finished products for specifications using the master sample parts.
- Maintaining cleanliness around the workstation and safely handling equipment.
- Participating in continuous improvement and reporting the non-conformances to management.
Education
12th SCHOOL
INDIA03.2021
10th School
INDIA03.2019
Skills
- Staff Training
- Product Promotion
- Customer Account Management
- Product Organization
- Policy and Procedure Adherence
- Microsoft Word & Excel
- Managing Multiple Tasks
- Money Handling Abilities
- Quality Control
- Customer Consulting
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Hotspot Mobile Shop
02.2023 - 06.2023
Quality Control Assistant
Radha Madhav International
04.2021 - 02.2023
12th SCHOOL
10th School
Similar Profiles
Akshay Baban PolekarAkshay Baban Polekar
Retail Sales Associate at Lajwanti Mobile ShopRetail Sales Associate at Lajwanti Mobile Shop
Rob ClareRob Clare
General Manager at The Mobile ShopGeneral Manager at The Mobile Shop
Nikhil SatishNikhil Satish
Manager at The Mobile Shop - SDI Marketing (Loblaws)Manager at The Mobile Shop - SDI Marketing (Loblaws)
Ahmad RafaqatAhmad Rafaqat
Front-Line Team Member / Cook at Popeyes Louisiana KitchenFront-Line Team Member / Cook at Popeyes Louisiana Kitchen
Venkat VenkatasubramanianVenkat Venkatasubramanian
Staff Software Engineer at Infoblox CanadaStaff Software Engineer at Infoblox Canada