KRISZTINA SZORAD

An experienced Customer Service Professional with 25+ years’ experience providing exceptional traveler care counselling to corporate clients. I am a strong and inspiring team player and trainer with a respected reputation working with clients, vendors and coworkers globally. I have a passion for customer service.

• American Express Travel, Hamilton, ON, TEAM LEAD, 01/01/00, present, On boarded new employees, coached, developed, and mentored junior Travel Counselors., Created and delivered training materials to colleagues to provide better customer service experience.
• American Express Travel, Hamilton, ON, SPECIALIZED CORPORATE COUNSELLOR, 01/01/00, present, Arranged routine, complex, domestic and International business travel for air, car, hotel, limousine and rail utilizing SABRE GDS for multiple VIP clients., Researched and provided consultative multicountry routings for best fares and preferred carrier usage., Counselled clients on efficient, multi-city/multi-country routings for lowest available fares, and preferred carrier usage., Ensured optimum customer service while coordinating client travel and aligning with travel policy responsibilities., Provided exceptional customer service while collaborating with multi departmental teams to ensure seamless communication between all stakeholders., Researched and resolved complex client inquiries and logistical issues with carriers., Used creative telephone service techniques, acting on special customer requests and maintained positive client engagement., Utilized and followed corporate policies and procedures to ensure company compliance.
• CAA South Central, Hamilton, ON, MEMBER SERVICES COUNSELLOR, 01/01/98, 12/31/00, First point of contact in branch locations and an expert to products and services., Arranged memberships, booking hotels, car reservations, selling medical insurance and retails sales., Delivering outstanding customer service and building strong relationships with our members.

• PUBLIC SPEAKING, TRAVEL Industry Council of Ontario, 01/01/06
• TICO CERTIFICATION, TRAVEL Industry Council of Ontario, 01/01/09
• HOTEL SALES SPECIALIST CERTIFICATION, Marriott, 01/01/01 - 12/31/19