Kristyn Usher
Toronto,Canada
Summary
Dynamic Store Manager with over 15 years of experience in retail operations, excelling in team leadership, strategic planning, and customer service. Proven ability to recruit, train, and motivate teams to exceed sales goals, and enhance customer satisfaction. Skilled in inventory management and sales analysis to drive revenue growth.
Overview
25
25
years of professional experience
Work History
Store Manager
Pandora Eaton Centre Flagship Store
Toronto, Canada
08.2010 - 04.2025
- Led a team of 55 employees, enhancing productivity and customer service quality
- Developed and implemented strategic plans to achieve company objectives, resulting in improved sales performance
- Trained and mentored team members, leading to enhanced job performance, moral and internal promotions
- Managed inventory levels effectively to meet demand and minimize shrink
- Analyzed sales data to identify growth opportunities, contributing to revenue increases
- Created monthly reports for senior management summarizing operational performance metrics.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Enforced customer service standards and resolved customer problems to uphold quality service and maintain positive brand image
- Successfully hosted NAM and Global visits
- Recruited and hired qualified candidates to fill open positions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed sales data to identify trends, opportunities for growth, and areas requiring improvement.
- Oversaw visual merchandising, ensuring the sales floor was attractively arranged to maximize customer interest and sales.
- Used multiple company platforms for daily performance and analysis.
- Assisted in store acquisitions and new store openings
Sales Associate/Supervisor
The Earring Gallery
Toronto, Canada
01.2007 - 06.2009
- Company Overview: Fine Jewellery, Yorkdale Mall, Toronto
- Responsible for opening and closing the store, key holder
- Reached and surpassed monthly sales targets
- Jewellery stock and inventory control
- Created visual displays, cleaned, and restocked jewellery
- Sales, Customer service and relations
- Product knowledge of Gold, Stones, and Pandora Jewellery
Assistant Manager, Sales Executive
Jules Enterprises Inc.
Toronto, Canada
01.2000 - 01.2007
- Company Overview: Wholesale/Retail Jewellery, Fashion and Home Décor
- Major account sales and customer service
- Continuously generated sales leads through a multitude of sources
- Salvaged stale accounts
- Supported sales teams
- Initiated merchandising and marketing strategies
- Created effective and profitable visual displays
- Stock and inventory Control, shipping and receiving
- Paper work, data entry, banking, key holder
Education
Grade 12 Diploma -
Contact
Toronto06-1999
Skills
- Sales Analysis
- Team Leadership
- Customer Service Excellence
- Strategic Planning
- Inventory Management
- Visual Merchandising
- Data reporting
- Operational efficiency
- Outstanding communication skills
- Performance metrics evaluation
- Talent recruitment
- Customer feedback analysis
References
Available upon request
Timeline
Store Manager
Pandora Eaton Centre Flagship Store
08.2010 - 04.2025
Sales Associate/Supervisor
The Earring Gallery
01.2007 - 06.2009
Assistant Manager, Sales Executive
Jules Enterprises Inc.
01.2000 - 01.2007
Grade 12 Diploma -
Contact
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