Kristyn Ross
Calgary,AB
Summary
Perceptive and accustomed to diverse client needs and managing dynamic solutions. Detail-oriented, critical thinker, dedicated to delivering high-quality coordination and administrative support to optimize project efficiency and foster organizational success.
Overview
7
7
years of professional experience
Work History
Universal Design Coordinator
Home Medical Solutions
09.2023 - 03.2024
- Acted as the primary liaison between internal teams, clients, and external stakeholders, ensuring clear communication and alignment on project status.
- Leveraged project management tools and software to maintain organized records, schedule tasks, track progress, meet deadlines and invoice project milestones.
- Proactively identified and addressed potential issues or delays to ensure projects stayed on track with established timelines and objectives.
- Monitored project budgets and expenditures, delivering regular and accurate updates to relevant stakeholders.
- Collaborated with external agencies, partners, and regulatory bodies to review and process documentation related to permits, approvals, and compliance with accessibility codes and regulations.
- Implemented workflow enhancements to improve daily efficiency and seize opportunities to improve process improvement.
Case Manager
MSH International
01.2019 - 09.2023
- Collaborated with healthcare teams and external stakeholders globally to enhance care quality, streamline costs, and monitor patient progress.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Ensured compliance with privacy regulations such as PIPEDA and HIPAA to safeguard sensitive information
- Participated in regular team meetings and facilitated virtual training sessions via Zoom to enhance team cohesion and effectiveness.
- Facilitated the onboarding process for new team members by providing training and mentorship sessions adhering to company policies and procedures.
Office Manager
Momentum Health
09.2017 - 01.2019
- Demonstrated leadership by effectively managing front office staff, overseeing daily workflow, including handling sensitive client health information, monitoring financials, and managing administrative tasks.
- Fostered collaboration among multi-disciplinary teams to enhance patient care delivery and response times.
- Efficiently transcribed practitioners’ notes and recommendations into digital records to ensure accurate documentation.
- Played an active role in ensuring workplace health and safety by providing training as a member of the Occupational Health and Safety Committee.
- Managed inventory for front desk and medical office supplies, ensuring availability and efficiency.
- Maintained strict adherence to privacy regulations such as PIPEDA and HIPAA to protect patient confidentiality and uphold ethical standards.
- Implemented effective scheduling, mentorship, and delegation strategies to optimize daily productivity and workflow efficiency.
- Served as Chair for the Occupational Health and Safety Committee.
Education
Hospital Unit Clerk/Medical Office Administration Diploma -
Bow Valley College
Calgary, AB06.2017
NCCP Community Sport Certification -
Mount Royal University
Calgary, ABSkills
- Project planning and coordination
- Administrative Leadership
- Customer Service and Case Management
- Budgeting and financial management
- Critical Thinking
Timeline
Universal Design Coordinator
Home Medical Solutions
09.2023 - 03.2024
Case Manager
MSH International
01.2019 - 09.2023
Office Manager
Momentum Health
09.2017 - 01.2019
Hospital Unit Clerk/Medical Office Administration Diploma -
Bow Valley College
NCCP Community Sport Certification -
Mount Royal University
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