Summary
Overview
Work History
Skills
Timeline
Generic

Kristyn Kimber

Calgary,AB

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

13
13
years of professional experience

Work History

Image and Uniforms

WestJet Airlines
04.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Call Center Agent

WestJet Airlines
06.2011 - 04.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Investigated and resolved customer inquiries and complaints quickly.

Skills

    Customer Service

    Data Entry

    Work Planning and Prioritization

    Relationship Building

Timeline

Image and Uniforms

WestJet Airlines
04.2022 - Current

Call Center Agent

WestJet Airlines
06.2011 - 04.2022

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Kristyn Kimber