I am a dynamic professional with many years experience in customer service and leadership particularly with Timmins Tree Service, Apple Express and The Messenger.
I have proven my ability in data entry and scheduling, complemented by strong organizational skills.
I successfully managed client inquiries and complaints, ensuring satisfaction and loyalty. I also maintained accurate records and developed positive relationships in high-pressure environments.
At Timmins Tree Service my duties included answering customer calls, setting up quote appointments, scheduling in jobs and entering information in QuickBooks. I also worked closely with the accountant when tax season came around.
Another part of my duties was handling customer complaints professionally and with care.
I operated and maintained a storage facility out of my house for the company Apple Express located out of Toronto.
I stored their medical equipment, business equipment (computes, printers etc.) and atm machines.
I would delivery the medical equipment and business equipment to customers, and would install the atm machines.
I also delivered medication from Sudbury to Timmins twice a week.
Weekly I would assist in inventory counts and maintained cleaning mess and organization.
Another big part of the job was the ability to handle customer inquiries and complaints, to stay calm as it was a high pressure job, with every delivery or installation being a priority.
I owned and operated a successful courier service for the local mines, including Kidd Creek and Lakeshore Gold.
My duties included picking and and dropping off mail, parcels and core samples.
I also managed staff, hiring and letting go, training and helping staff through issues.
Other daily operations were to maintain customer relationships, organizing new contacts, answering customer calls, planning daily routines for staff and organizing paperwork for a bookkeeper.
My main duties for World Wide Travel included,
Answering phone calls, booking hotels and flights, keeping a log of all the calls, customizing travel itineraries based on the clients preferences and budget.
Other duties included using a booking software to manage reservations and ensure accuracy with travel details.