KRISTY SWITZER

Highly motivated, results-driven professional, with over 15 years’ combined experience across fundraising, sales and the legal field. Known for exceptional communication and problem-solving skills, with a proven ability to surpass performance targets. Skilled in using various software platforms and adept at quickly adapting to new technologies that align with company objectives. Recognized for enhancing customer satisfaction, managing portfolios and building strong stakeholder relationships. Collaborative team player with strong organizational and presentation skills and a keen eye for data analysis and interpretation. Seeking an opportunity to apply extensive experience and contribute to a company's growth and increasing responsibilities.

• Received accolades for my instrumental role in successfully working cross-functionally to execute a large National Sales Performance Incentive Funds (SPIF) program within a tight time frame. Surpassing expectations, the program achieved a 24% increase in overall engagement and delivered an ROI of 826% within the initial two months.
• Analyzed comprehensive sales data to identify opportunities for growth and developed targeted strategies to enhance engagement and drive revenue growth, resulting in a 12.5% increase in engagement and 220% increase in ROI over a two-year period
• Collaborated cross-functionally to create data processing automation that increased efficiency in fulfillment and reduced human error by 99%.
• Created efficient process workflows and comprehensive training resources that enhanced operational efficiency by 25%.
• Co-developed the first Gift Acceptance Policy and stewardship protocol for a not-for-profit agency, effectively growing donor engagement YOY and increasing in-kind/cash commitment by 25%.
• Presented a Zoom training webinar for over 200 churned Retail Sales Agents. The webinar focused on our platform's capabilities and troubleshooting, leading to a 4% increase in login rates and platform engagement within one week.
• Recognized for partnering with a third-party experiential marketing agency during covid and effectively assisting with the creation of the Financial Impact Assessment for postponement/cancellation to present to Client to ensure proper handling with least impact on budget and participants.

• Certificate in Alternative Dispute Resolution - School of Legal and Public Administration, Seneca College
• Certificate in Understanding and Managing Aggressive Behaviour - Humber College

• P1 Paralegal License (License # P02675).

ChannelAssist Social Committee  March 2019 to May 2022 

Organize and execute in-person/online team building events with a focus on creating a fun, positive environment for all team members. 

Make-A-Wish Canada  2007 to Present 

Volunteer Wish Grantor / Event volunteer & Make-A-Wish ambassador.