Kristy Sugrue
Bowmanville,ON
Summary
Compassionate and detail-oriented professional pursuing a career in medical service coordination. Skilled in organizing schedules, maintaining accurate records, and providing clear communication between patients, families, and healthcare providers. Dedicated to supporting patient comfort and independence at home while ensuring smooth coordination of nursing services. Recognized for reliability, empathy, and the ability to adapt quickly to changing needs in home-based care environments.
Overview
11
11
years of professional experience
Work History
Production Supervisor
Pinnrz
Bowmanville, ON
10.2021 - 01.2024
- Supervised production line staff to ensure efficient operations.
- Coordinated daily production schedules to meet project deadlines.
- Trained new employees on safety protocols and equipment usage.
- Conducted regular team meetings to discuss performance and improvements.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Staff scheduling
Call Center Representative
Keyfacts
08.2012 - 09.2016
- Made outgoing calls to doctors offices and hospitals to request medical information/records for patients that have applied for medical insurance.
- Maintained high levels of professionalism while interacting with medical professionals via phone or email.
- Maintained strong call control and quickly worked through scripts to address problems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained accurate records of customer interactions for future reference.
Education
High School Diploma -
Bowmanville High School
Bowmanville, ONSkills
- Scheduling
- Customer relationship management
- Data entry
- Problem solving
- Effective communication
- Detail orientation
- Telephone communication
Timeline
Production Supervisor
Pinnrz
10.2021 - 01.2024
Call Center Representative
Keyfacts
08.2012 - 09.2016
High School Diploma -
Bowmanville High School