Kristy Schwertner
Grande Prairie,AB
Summary
Accomplished Health Care Aide at Alberta Health Services, leveraging dementia knowledge and patient relationship skills to enhance patient wellbeing. Demonstrated success in team collaboration and patient-focused care, achieving significant improvements in patient independence. Skilled in basic wound care, consistently delivering high-quality outcomes in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Health Care Aide
Alberta Health Services
05.2019 - Current
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Maintained clean, safe, and well-organized patient environment.
- Reduced patient anxiety through effective communication and active listening skills.
- Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
- Collaborated with multidisciplinary team members to develop individualized care plans for patients.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Maintained accurate records of patient care, progress, and concerns for optimal health outcomes.
- Administered medication as prescribed by healthcare professionals, ensuring adherence to schedules and dosages.
- Performed wound care tasks under the supervision of healthcare professionals, facilitating timely healing processes.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Transported patients to and from appointments, assisting with getting in and out of vehicles.
- Scheduled patients for appointments and maintained master calendar.
- Supported office operations by expertly handling administrative needs.
- Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
Installation & Repair Technician
Telus Communications
01.2012 - 05.2018
- Mentored new hires, sharing best practices in installation techniques and equipment maintenance procedures.
- Participated in continuous learning opportunities, staying updated on industry trends and advancements in technology.
- Managed inventory, ensuring timely replenishment of parts and tools needed for daily operations.
- Adhered to safety protocols, minimizing workplace accidents and creating a secure environment for all team members.
- Improved customer satisfaction by efficiently diagnosing and repairing various forms of cables and tv equipment.
- Developed strong relationships with clients through clear communication, understanding their needs, and offering tailored solutions accordingly.
- Addressed potential problems preemptively while conducting repairs, preventing future issues from arising.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Installed wiring, cabling and networking hardware on customer premises.
- Performed preventive maintenance of telecommunications equipment.
Branch Manager
Maltais Geomatics Inc
04.2004 - 12.2011
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Enhanced project efficiency by effectively managing resources and meeting deadlines.
- Reduced errors in data collection through meticulous attention to detail and thorough fieldwork.
- Collaborated closely with team members to achieve project goals and maintain strong professional relationships.
- Effectively communicated complex information with clients, team members, and other professionals in the field.
- Contributed to successful project completion by adapting quickly to changing conditions or unexpected challenges.
- Performed boundary, topographic and traverse land surveys.
- Utilized established field surveying strategies to perform high-quality work.
- Demonstrated adaptability by effectively utilizing various utility line detection methods and equipment based on specific project requirements or unique site conditions.
- Provided detailed documentation of utility line locations, facilitating accurate planning and construction processes.
- Drew maps of utility lines and potential plans for future ones, providing detailed locations and information.
Education
Certificate - Health Care Aide
NorQuest College
Edmonton, AB05.2019
Skills
- Dementia and Alzheimer's knowledge (completed all Wicking Institute courses)
- Reliable team player
- Patient relationship building
- Patient-focused care
- Basic Life Support
- Basic wound care
- Basic footcare
Languages
English
Native or Bilingual
Cree
Limited Working
Timeline
Health Care Aide
Alberta Health Services
05.2019 - Current
Installation & Repair Technician
Telus Communications
01.2012 - 05.2018
Branch Manager
Maltais Geomatics Inc
04.2004 - 12.2011
Certificate - Health Care Aide
NorQuest College
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