Kristy Pederson

• Optimized revenue streams for maximum profitability through detailed analysis of market trends and competitor activity.
• Reviewed pricing structures regularly for competitiveness against market benchmarks, making adjustments as needed to drive optimal results for the hotel.
• Collaborated with sales and marketing teams to develop targeted promotional campaigns that drove demand and increased revenue.
• Utilize Nor1 that increased incremental revenue gains for the hotel.
• Completed a weekly 10 day forecast as well as complete the 90 day forecast for the hotel.
• Supervised Front Desk staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Led hiring, onboarding and training of new hires.
• Handled & resolved guest complaints while maintain excellent customer service.
• Balanced room inventory. Worked closely with Housekeeping and Engineering regarding out of order rooms.
• Managed the gift shop; Inventory and ordering.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Managed key accounts with relationship building, resulting in increased customer loyalty and repeat business.
• Attended industry events and conventions to expand sales opportunities.

Successfully managed a crew of 10-15 employee's per shift while providing extraordinary customer service. Responsible for cash flow and banking, daily inventory and controlled labor. Trained new hires and handled customer complaints in a professional manner.

maintained office records while handling customer payroll and workers compensation taxes. Utilize Quick books, reconciliation of documents, ordering office supplies, filing and answering multi-phone lines in a fast paced professional office environment.

Executed daily operation of managing 10-15 employees per shift while providing excellent customer service. Responsible for cash flow and daily balances, food orders and inventory. Trained and certified all new hires in Serve Safe Class. Handles all customer complaints while maintaining a compliant crew and exceptionally clean store.