KRISTY NOVIS
Toronto,ON
Summary
As a motivated and professional Real Estate Team Manager with over 25 years of experience, I am a master of communication. I am responsible for handling daily operations, providing high-level operational and administrative support, managing brokerage administration, and supporting Real Estate Agents and Upper Management. I begin my day by organizing the tasks that need to be completed, based on priority, and have the knowledge and power, to ensure that the needs of everyone within my team are met with professionalism, attention to detail and exceptional care. I am Flexible to work remotely and travel when needed. I am ready to join your organization to lead and contribute to your team’s success.
Overview
26
26
years of professional experience
Work History
Deals Team Manager
Zolo Realty
02.2022 - Current
- I work at a Brokerage with 1000+ agents, and oversee 7 Deals team members across Canada, most of them I have hand picked and trained in their role
- This position was not even available when I interviewed for the role as a Senior Administrator, and was created for me within1 day of my interview
- I am responsible for managing all real estate transactions up until the payment is received
- I then hand them off the accounting team to process the payments
- I am an expert in all types of real estate deals, and though I no longer process the deals myself, I have trained my team to have the same understanding, and be able to adapt to many special circumstances and situations
- I work alongside the Broker of Record to ensure that the staff, the agents, and the Brokerage as a whole, are all happy and working harmoniously, and meeting the CRA, OREA, RECO, and MLS Rules, guidelines and deadlines
- I prepare weekly and monthly CRM and MLS reconciliations, pull data from several platforms to ensure Commission Caps are documented, Licenses are current, HST #’s, banking info and PREC agreements are accurate and in good standing
- At my current Brokerage there are many other departments that I work alongside, such as Accounting, Realtor Support, Compliance, Fintrac Compliance, Tech, HR, and our Mortgage department
- I handle the major issues such as staff and agent complaints and concerns, ensure deposits and commissions are received and released in a timely manner, and are in compliance with RECO and OREA, and TRREB guidelines
- I am constantly ensuring accuracy and working with my team to find the most efficient and accurate way to process a deal
- I meet regularly with my team, and perform quarterly evaluations of them to discuss current and future goals, as well as their concerns
Office Manager/Agent Manager
Real Estate Bay Realty
02.2014 - 02.2022
- I was responsible for all operations of the brokerage and am responsible for100+ Agents, my role includes but is not limited to;
- Payroll, T4 & T4A preparation, tax remittance, A/P & A/R, bank reconciliations, all aspects of HR, Agent support, preparing offers, assist with offer negotiations, Agent Recruitment, Staff recruitment, Interviews, Agent hiring, Staff hiring, Agent training, Staff training, RECO & TRREB compliance, advise on Legal matters and legal document preparation and negotiation, delegated responsibilities to the support staff and prepared work schedules, CRM maintenance, website maintenance, prepare and post marketing material both print and electronic copies as well as maintain all social media accounts, lead generation and lead assignment, travel coordination, event planning, host meetings, attend seminars, input and close all deals, issue commission cheques, manage all pre-construction projects
Senior Administrator
Sutton – Sadie Moranis Realty
01.2012 - 02.2014
- I was the Administrator in an office with160 agents
- Key responsibilities include;
- - Using Lonewolf software, I input and, close all deals, issue commission cheques
- - Issue payroll, A/P, A/R, daily banking
- - Invoice lawyers and other Brokerages for commission owed
- - Delegate responsibilities to the support staff and prepare work schedule
- - Input listings to TREB and office website : Prepare offers, waivers, amendments
- - All aspects of agent support
- - Assist the Manager and Broker of Record on various assignments
Document Coordinator/Trainer
Right At Home Realty
01.2011 - 12.2011
- I was hired on an11 month Maternity Leave contract to set up and implement a paperless office
- - I trained5 Administrators on RightFax software so that the office only needed to have1 piece of paper (a trade record sheet) for each deal
- All agents emailed the paperwork for their deals and it was either merged and saved or scanned into the RightFax program
- The office had over1,100 Agents and processed approx.500 deals per month
- - I also assisted in the design and implementation of a new program for both the Front and Back office based on LoneWolf software
Office Accountant/Trainer
Century21 Innovative Realty
02.2010 - 10.2010
- I was hired on an8 month contract to set up and implement the Lonewolf Accounting Software to a brand new office
- - I handled all of the billing and accounting for the company
- - I trained3 receptionists to use the Touchbase Software, the Toronto MLS site, Webforms, Century21 Website and Lonewolf Software
- - I trained a new Deal Secretary on the process and routines of the position
Deal Secretary/Branch Administrator
Re/Max West
01.2009
- I was the Deal Secretary in an office with75 agents
- Key responsibilities included;
- - Using Lonewolf software, I input all deals
- - Invoiced lawyers and other Brokerages for commission owed
- - Once balance of commission was received, the files were closed out at Head Office, and the Agents Commission Cheques were collected from me
- - Delegated responsibilities to the support staff and prepared work schedules
- - Input listings to TREB and office website
- - Prepared offers, made feature sheets, updated office website
- - All aspects of agent and Broker of Record support
Administrator/Office Manager
Royal LePage Estate Realty
01.2004 - 01.2007
- - Using Lonewolf software, I input and, closed all deals, issued commission cheques
- - Issued payroll, A/P, A/R, daily banking
- - Invoiced lawyers and other Brokerages for commission owed
- - delegated responsibilities to the support staff and prepared work schedules
- - Input listings to TREB & Office Website
- - Prepared offers, made feature sheets, updated office website
- - All aspects of agent support
Personal Assistant
Royal LePage Estate Realty
01.2002 - 01.2004
- Worked on as needed basis with several agents to implement filing systems, helped with maintenance of websites, scanned documents to save on computer, data entry, organized contacts using Act and Top Producer
- Arranged buyer and seller packages
- Followed up with agents after showings
P/T & F/T Receptionist
Royal LePage Estate Realty
01.1999 - 01.2004
- Using the DOS version of Quick Office Commander & an8 line Meridian phone system, I answered phones, arranged appointments, paged messages to agents, input open-house ads to company website, ordered signs, prepared offers, and feature sheets and provided excellent customer service to clients
Education
High School Diploma -
R. H. King Academy
Toronto, ON01.1999
Skills
- Proficient in English
- Senior Management
- Office Management
- HR, A/P, A/R
- Internet Marketing
- Problem resolution
- Planning
- Proficient in MS Office & GSuite
- Strong Leadership
- Client relations
- Slack/Bamboo
- Appointment setting
- CRM and office management software
- TREB/RECO Compliance/Arbitration
- Onboarding/Recruiting
- Training/Coaching
- LoneWolf/BrokerBay/QuickOffice/ Skyslope
- WebForms/Transaction Desk/Easy Offer/Quick Offer
- Offer & Form preparation
- Brokerloading
- Operations management
- Team leadership
- Customer service
- Problem-solving
- Staff management
- Staff training
- Planning and implementation
- Employee relations and conflict resolution
- Operational efficiency
- Operations monitoring
- Management
- Project management
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- Staff development
- Customer relationship management
- MS office
- Maintaining compliance
- Goal setting
- Interpersonal communication
- Client relationships
- Workflow optimization
- Strategic planning
- Project management abilities
- Project leadership
- Process improvement
- Schedule management
- Performance management
- Regulatory compliance
- Workforce management
- Organizational management
- Superb time management skills
- Quality assurance controls
- Customer relationship management (CRM)
- Onboarding and orientation
- Project planning and development
- KPI tracking
- Conflict mediation
- Customer retention
- Work flow planning
- Cost reduction
- Business administration
- Business planning
- Unsurpassed work ethic
- Budget development and management
- Cross-functional communications
- Business development
- Data analysis
- Forecasting and scheduling
- Document control
- Performance evaluations
- Expense reports
- Cultural awareness
- Financial management
- Procedure development
Languages
English
Native or Bilingual
Timeline
Deals Team Manager
Zolo Realty
02.2022 - Current
Office Manager/Agent Manager
Real Estate Bay Realty
02.2014 - 02.2022
Senior Administrator
Sutton – Sadie Moranis Realty
01.2012 - 02.2014
Document Coordinator/Trainer
Right At Home Realty
01.2011 - 12.2011
Office Accountant/Trainer
Century21 Innovative Realty
02.2010 - 10.2010
Deal Secretary/Branch Administrator
Re/Max West
01.2009
Administrator/Office Manager
Royal LePage Estate Realty
01.2004 - 01.2007
Personal Assistant
Royal LePage Estate Realty
01.2002 - 01.2004
P/T & F/T Receptionist
Royal LePage Estate Realty
01.1999 - 01.2004
High School Diploma -
R. H. King Academy
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