Summary
Overview
Work History
Education
Skills
Languages
Youth Soccer Coach
Timeline
Generic

Kristy Nicholls

Arnprior,Ontario

Summary

Dedicated and results-driven Sales Enablement professional with a proven track record in optimizing sales processes, enhancing content accessibility, and fostering cross-functional collaboration. Currently excelling as a Sales Enablement Knowledge and Content Coordinator, I possess a deep understanding of the intricacies of sales enablement and a passion for empowering sales teams with the tools they need to succeed.

Aspiring to elevate my contributions in a Sales Enablement Management role, I bring a wealth of experience in version control, content organization, and knowledge dissemination through platforms like SharePoint, Unily, and Lessonly. My ability to create user-friendly resources and streamline workflows has consistently driven sales team efficiency and productivity.

My commitment to knowledge sharing extends beyond internal teams, as I have effectively collaborated with Impact Labs and Marketing to expand our case study portfolio. Additionally, I have implemented communication strategies such as newsletters to ensure that vital information is readily available to sales leaders and sellers alike.

Ready to leverage my comprehensive sales enablement knowledge, leadership skills, and innovative mindset to drive sales excellence and enablement success as a Sales Enablement Manager

Overview

16
16
years of professional experience

Work History

Sales Enablement Knowledge and Content Coordinator

EZRA
07.2022 - Current
  • Enhanced accessibility of files for all sellers and sales leaders, streamlining workflow.
  • Implemented version control procedures on the Sales SharePoint platform, ensuring data accuracy.
  • Help develop and authored user-friendly Unily pages to facilitate easy process discovery for sellers.
  • Created and manage a newsletter for effective communication of important links and information.
  • Collaborate effectively with cross-functional teams as a key member of the Knowledge Council.
  • Monitor Slack channels to promptly address inquiries regarding document locations.
  • Expanded the company's case study repository in partnership with Impact Labs and Marketing.
  • Systematically organized case studies for intuitive sorting and retrieval.
  • Designed comprehensive training lessons on Lessonly, benefiting both new and existing sales team members.

Executive Assistant & Client Care

Johnson & Redman Wealth Management
09.2008 - 07.2022
  • Client outreach and management
  • First line of response and interaction for clients and wholesalers
  • Calendar management, preparation of documentation requirements
  • Handled confidential and sensitive information with discretion and tact.
  • Anticipate and mitigate any client or advisor conflict towards an expedient resolution
  • CMS Systems- client account data submission and compliance
  • Filed paperwork and organized computer-based information.
  • Updated and maintained confidential databases and records.

1st Assistant Restaurant Manager

McDonalds Canada
07.2007 - 09.2008
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Created employee schedules to align coverage with forecasted demands.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Bachelor of Commerce - Hospitality And Tourism Management

University of Guelph
Guelph, ON

No Degree - Customer Service: Knowledge Management

LinkedIn Learning

Skills

  • Understanding of Content
  • Content Generation
  • Vendor Relationships
  • Producing Content
  • Microsoft Office
  • Multi-Tasking and Prioritization
  • Online Content Development
  • Internal Communications
  • Team Building
  • Attention to detail
  • File Management

Languages

English
Native or Bilingual
French
Limited Working

Youth Soccer Coach

Dedicated volunteer with a passion for enhancing skills, fostering teamwork, and deepening game understanding in a sports setting. A mentor to aspiring players, I have consistently nurtured sportsmanship and personal growth while building a cohesive and inclusive team environment.  I prioritize player safety and well-being, ensuring that athletes have a secure and supportive environment to thrive in.

Timeline

Sales Enablement Knowledge and Content Coordinator

EZRA
07.2022 - Current

Executive Assistant & Client Care

Johnson & Redman Wealth Management
09.2008 - 07.2022

1st Assistant Restaurant Manager

McDonalds Canada
07.2007 - 09.2008

Bachelor of Commerce - Hospitality And Tourism Management

University of Guelph

No Degree - Customer Service: Knowledge Management

LinkedIn Learning
Kristy Nicholls