Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristy McILmoyle

Barrie,ON

Summary

Warm, attentive, and customer-focused professional with extensive experience in several industries that prioritize customer service. Skilled at anticipating the needs of guests and creating a welcoming, seamless customer experience. Known for strong communication, a positive attitude, and the ability to thrive in fast-paced environments.

Overview

21
21
years of professional experience

Work History

Office Administrator

Cripps Realty Brokerage
Cookstown
11.2023 - 04.2025
  • Managed office supplies and inventory for efficient daily operations.
  • Coordinated and managed daily administrative operations of the office.
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Created and distributed outbound print marketing materials and advertisement copy to promote new properties.
  • Updated online listings regularly using MLS software programs such as Realtor.com or Zillow.
  • Facilitated communication between clients, lenders, attorneys, title companies and other parties related to a transaction.
  • Maintained accurate records of all transactions including contracts, closing statements and other legal documents.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Assisted in preparing marketing materials for property listings and open houses.
  • Organized and maintained client databases using real estate management software.
  • Provided administrative support to real estate agents by organizing paperwork, answering phones, responding to emails and managing calendars.

Office Administrator

BridgeNorth Women's Mentorship & Advocacy Services
Newmarket
04.2022 - 11.2023
  • Managed office supplies and inventory for efficient daily operations.
  • Coordinated scheduling for staff meetings and client appointments.
  • Processed incoming correspondence and directed it to appropriate personnel.
  • Assisted in organizing community outreach events and workshops.
  • Maintained accurate records of client interactions and services provided.
  • Supported financial processes through invoice preparation and expense tracking.
  • Trained new staff on office procedures and software usage.
  • Coordinated and managed daily administrative operations of the office.
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Organized and maintained filing systems, including electronic databases and records.
  • Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
  • Managed travel arrangements for employees including flight bookings, hotel reservations and car rental services.
  • Coordinated onsite training events with outside vendors and online webinars.
  • Coordinated with IT department to resolve technical issues and maintain office software updates.

Server

Simmering Kettle
Barrie
01.2022 - 06.2022
  • Provided excellent customer service in a fast-paced dining environment.
  • Took and processed customer orders accurately and efficiently.
  • Maintained cleanliness and organization of dining area and service stations.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Handled cash transactions and balanced cash register at end of shifts.
  • Recommended menu items based on customer preferences and dietary restrictions.
  • Provided excellent customer service to ensure satisfaction.

Makeup Artist

Freelance
Barrie
01.2012 - 12.2019
  • Provided makeup services for weddings, proms and other special events.
  • Handled appointment booking, canceling, and rescheduling.
  • Maintained a clean and sanitary work area in accordance with health regulations.

Front Desk Receptionist

Status Salon
Barrie
06.2017 - 06.2019
  • Managed front desk operations and greeted visitors with professionalism.
  • Handled multi-line phone system and directed calls to appropriate staff.
  • Coordinated scheduling for appointments and maintained office calendar.
  • Assisted clients with inquiries, providing accurate information and support.
  • Maintained cleanliness and organization of reception area for positive experience.
  • Collaborated with team members to improve front desk workflows and processes.
  • Utilized office software for filing, data entry, and record-keeping tasks.

Visual Merchandising Manager

H&M
Cookstown
03.2015 - 09.2016
  • Trained staff on visual standards and effective product placement techniques.
  • Oversaw inventory management for visual merchandising props and materials.
  • Managed the design of window displays and in-store fixtures to ensure consistency with corporate standards.
  • Executed marketing campaigns through creative visuals that effectively communicated key messages to customers.
  • Inspired and trained team members in both creative and logistical aspects of visual merchandising, equipping colleagues to design and implement innovative displays.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Customer Service Representative

WestJet
Toronto
06.2008 - 01.2010
  • Assisted customers with inquiries regarding flight schedules and bookings.
  • Resolved customer complaints through effective communication and problem-solving.
  • Utilized reservation systems to manage ticketing and changes accurately.
  • Educated customers about airline policies and procedures for smooth travel experiences.
  • Handled cash transactions and processed payments efficiently at the counter.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Visual Merchandiser

Rocky's Harley Davidson
London
05.2006 - 06.2008
  • Collaborated with the team to implement seasonal merchandise layouts.
  • Organized product placements to maximize visual appeal and accessibility.
  • Conducted regular inventory checks to ensure display accuracy and effectiveness.
  • Trained new staff on visual merchandising guidelines and best practices.
  • Updated signage and promotional materials to align with brand standards.
  • Participated in store meetings to refine merchandising strategies and concepts.
  • Organized store layout, fixtures and visual merchandising standards.
  • Worked closely with sales team members to monitor trends in customer demand for specific products or categories of merchandise.
  • Supervised a team of Merchandise Specialists responsible for executing day-to-day operations related to product stocking, replenishment and display maintenance.

Server

Yuk Yuk's
London
03.2007 - 04.2008
  • Provided excellent customer service in a fast-paced dining environment.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Prepared drinks according to standard recipes.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Assisted in training new servers.
  • Delivered food orders promptly and courteously.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Visual Merchandiser

H&M
Barrie, ON
04.2005 - 05.2006
  • Designed eye-catching window displays to enhance customer engagement.
  • Collaborated with the team to implement seasonal merchandise layouts.
  • Organized product placements to maximize visual appeal and accessibility.
  • Updated signage and promotional materials to align with brand standards.
  • Organized store layout, fixtures and visual merchandising standards.
  • Assisted in developing strategies for increasing sales by using visual merchandising techniques.

Server

Retro Planet
Barrie
05.2004 - 10.2005
  • Provided excellent customer service in a fast-paced dining environment.
  • Took and processed customer orders accurately and efficiently.
  • Maintained cleanliness and organization of dining area and service stations.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Assisted in training new servers on menu items and service procedures.
  • Handled cash transactions and balanced cash register at end of shifts.

Education

Diploma - Visual Merchandising

Fanshawe College
London, ON
05-2005

Skills

  • Multitasking Abilities
  • Self Motivation
  • Customer Experience
  • Attention to Detail
  • Problem Solving
  • Effective Communication
  • Teamwork

Timeline

Office Administrator

Cripps Realty Brokerage
11.2023 - 04.2025

Office Administrator

BridgeNorth Women's Mentorship & Advocacy Services
04.2022 - 11.2023

Server

Simmering Kettle
01.2022 - 06.2022

Front Desk Receptionist

Status Salon
06.2017 - 06.2019

Visual Merchandising Manager

H&M
03.2015 - 09.2016

Makeup Artist

Freelance
01.2012 - 12.2019

Customer Service Representative

WestJet
06.2008 - 01.2010

Server

Yuk Yuk's
03.2007 - 04.2008

Visual Merchandiser

Rocky's Harley Davidson
05.2006 - 06.2008

Visual Merchandiser

H&M
04.2005 - 05.2006

Server

Retro Planet
05.2004 - 10.2005

Diploma - Visual Merchandising

Fanshawe College

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Kristy McILmoyle